complaint·October 28, 2021

Facility calls are transferred to the staff in charge during the shift and then get delegated to other staff to respond physically. The staff need to prioritize emergency call first and then they can assist the non-emergency calls. The resident #1 (R1) is one of the residents that is calling for non-emergency reasons. Therefore, the staff is attending R1 after assisting the residents with an emergency needs. During this visit at 12:18 LPA tested the pull cord(s) and they appeared to be operable. Based on interviews, inspection and observation, there is no sufficient information to support the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. Exit interview was conducted and a copy of report was issued