The Cedars Assisted Living

Based on the observation the licensee did not comply with the section cited above in the kitchen area did not have proper lightening which poses/posed a potential health, safety or personal rights risk to persons in care.

Based on the observation the licensee did not comply with the section cited above in one (1) resident's room window screen needed repair which poses/posed a potential health, safety or personal rights risk to persons in care.

Maintenance and Operation(a) The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services and procedures for the safety and well-being of residents, employees and visitors. This requirement is not met by: Based on the LPA's observations the licensee/administrator failed to ensure that the facility was clean, safe, sanitary and in good repair at all times. This posed an potential health and safety risk to residents in care.

Personal Rights of Residents in All Facilities (a) Residents in all residential care facilities for the elderly shall have all of the following personal rights:(2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment. This requirement is not met by: Based on the LPA's observations the licensee/administrator failed to ensure that the facility was accorded safe, healthful and comfortable accommodations, furnishings and equipment. This posed an potential health and safety risk to residents in care.

Maintenance and Operation (e) Water supplies and plumbing fixtures shall be maintained as follows:(5)Slip-resistant mats, strips, or flooring shall be used in all bathtub and shower floors.(A)All slip-resistant mats, strips, or flooring shall be in good repair and maintain slip-resistant properties. This requirement is not met by: Based on the LPA's observations the licensee/administrator failed to ensure that the facility was free of hazards. This posed an potential health and safety risk to residents in care.

87411 Personnel Requirements - General (d)All personnel shall be given on the job training or have related experience in the job assigned to them...(3) Skill and knowledge required to provide necessary resident care and supervision, including the ability to communicate with residents.This requirement was not met by: Based on the LPA's observations and resident interviews the licensee/administrator failed to ensure that appropriate care and supervision was given to other residents because two (2) caregivers were observed in the dining hall providing meals. This posed a potential health and safety risk to residents in care.

87413 Personnel - Operations (a) In each facility: (1) When regular staff members are absent, there shall be coverage by personnel with qualifications adequate to perform the assigned tasks. This requirement is not met by; Based on the LPA's observations and resident interviews the licensee/administrator failed to ensure that proper coverage is provided by personel with qualifications. This posed a potential health and safety risk to residents in care.

87507 Admission Agreements(f) The licensee shall comply with all applicable terms and conditions set forth in the admission agreement, including all modifications and attachments. This Based on the LPA's observations and resident interviews the licensee/administrator failed to ensure that there was basic cable provided to residents which states in their admission agreement that is included for free. This posed a potential health and safety risk to residents in care.

87303(a) Maintenance and Operation (a) The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services and procedures for the safety and well-being of residents, employees and visitors. This requirement is not met by: Based on the LPA's observations the licensee/administrator failed to ensure that there was an electrical outlet missing in a common are and in one (1) of the residents room there was a huge hole behind their room door. This posed a potential health and safety risk to residents in care.

87203 Fire Safety - All facilities shall be maintained in conformity with the regulations adopted by the State Fire Marshal for the protection of life and property against fire and panic. This requirement is not met by: Based on the LPA's record review of the inspection by the Los Angeles Fire Department (LAFD) the licensee/administrator failed to ensure that the above facility is in violation of the Los Angeles Municipal Code of certain sections. This posed an immediate health and safety risk to residents in care.

87705(b)(B) Care of Persons with Dementia (b)Licensees shall be responsible for the following: (B) Recognizing symptoms that may create or aggravate behavioral expression, as defined in Section 87101, Definitions, including, but not limited to, dehydration, urinary tract infections, and problems with swallowing; and This requirement is not met by: Based on the LPAs Interviews the licensee/administrator failed to ensure the behavioral expressions of resident #1 (R1) having severe dehydration while at the facility. This posed an immediate health and safety risk to residents in care.

(a) The licensee shall be permitted to accept or retain a resident who requires the use of an indwelling catheter under the following circumstances: (1) If the resident is physically and mentally capable of caring for all aspects of the condition except insertion and irrigation.This requirement is not met by: Based on the LPA's Interviews the licensee/administrator failed to ensure that resident #1 (R1) was under the care of a skilled professional to help with their catheter. This posed an immediate health and safety risk to residents in care.

§1569.269 Enumerated rights; severability(a) Residents of residential care facilities for the elderly shall have all of the following rights:(6) To care, supervision, and services that meet their individual needs and are delivered by staff that are sufficient in numbers, qualifications, and competency to meet their needs. This requirement is not met by: Based on the LPA's Interviews the licensee/administrator failed to ensure the care, supervision and services of resident #1 (R1) while in the facility. This posed an immediate health and safety risk to residents in care.

87303 (a)(1)-Maintenance:(a)The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall...for the safety and well-being of residents, employees and visitors (1)Floor surfaces in bath, laundry and kitchen areas shall be maintained in a clean, sanitary, and odorless condition. This requirement is not met as evidenced by: Based on the LPA observation and interviews the licensee/administrator did not comply with the section cited above in one area/room that needs to be safe and repaired which poses a Potential Health, Safety or Personal Rights risks to persons in care.

§1569.269 Enumerated rights; severability(a) Residents of residential care facilities for the elderly shall have all of the following rights:(6) To care, supervision, and services that meet their individual needs and are delivered by staff that are sufficient in numbers, qualifications, and competency to meet their needs. This requirement is not met by: Based on the Investigator's Interviews the licensee/administrator failed to ensure the care, supervision and services of resident #1 (R1) while in the facility. This posed an immediate health and safety risk to residents in care.

87468.1(a)(3) Personal Rights of Residents in All Facilities.(a)Residents in all residential care facilities for the elderly shall have all of the following personal rights:(3) To be free from punishment, humiliation, intimidation, abuse, or other actions of a punitive nature..This requirement is not met as evidenced by: Based on the LPA's Interviews the licensee/administrator did not ensure that staff provide an environment free of punishment/intimidation/abuse of residents in care which poses an potential Health, Safety or Personal Rights risks to persons in care.

Postural Support-87608(a)(5) (a)Based on the individual's preadmission appraisal, and subsequent changes...the facility shall provide assistance...to a resident who unable to do for himself/herself. Postural supports may be used under the following conditions.(5) Under no circumstances shall postural supports include tying, depriving, or limiting the use of a resident's hands or feet. This requirement is not met by: Based on the observation, the licensee/administrator did not ensure a resident was free of postural support that deprived resident of movement limitations at the above facility which poses a potential Health, Safety or Personal Rights risks to person in care.

87468.1(a)(3) Personal Rights of Residents in All Facilities.(a)Residents in all residential care facilities for the elderly shall have all of the following personal rights:(3) To be free from punishment, humiliation, intimidation, abuse, or other actions of a punitive nature..This requirement is not met as evidenced by: Based on the LPA's Interviews the licensee/administrator did not ensure that staff provide an environment free of punishment/intimidation/abuse of residents in care which poses an Immediate Health, Safety or Personal Rights risks to persons in care.

87303 Maintenance and Operation (a) The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services and procedures for the safety and well-being of residents, employees and visitors. This requirement is not met as evidenced by: Based on the LPA's observations, staff/ resident interviews, the staff did not ensure the residents to have good repair of different areas throughout the facility including rooms and common areas which poses an immediate Health, Safety or Personal Rights risks to persons in care.

87303 Maintenance and Operation (a) The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services and procedures for the safety and well-being of residents, employees and visitors. This requirement is not met as evidenced by: Based on the LPA's observations, staff/ resident interviews, the staff did not ensure the residents to have a clean and sanitary facility including rooms, common areas clean of roaches thus ensuring the facility was clean, which poses an immediate Health, Safety or Personal Rights risks to persons in care.

87303 Maintenance and Operation(a) The facility shall be clean, safe, sanitary and in good repair at all times...(1) Floor surfaces in bath, laundry and kitchen areas shall be maintained in a clean, sanitary, and odorless condition. This requirement is not met as evidenced by: Based on the LPA's observations, the staff did not ensure the residents to have a clean and sanitary bathroom free of mold, surface areas of bathroom need repair and light fixture needs a cover which poses an immediate Health, Safety or Personal Rights risks to persons in care.

87303 Maintenance and Operation: (a) The facility shall be clean, safe, sanitary and in good repair at all times. This requirement was not met as evidenced by: Based on interviews, one (01) staff and three (03) residents stated they've encountered cockroaches at the facility. This poses an immediate health and safety risk to the residents in care.

All individuals subject to a criminal record review pursuant to Health and Safety Code Section 1569.17(b) shall prior to working... in a licensed facility: (2) Request a transfer of a criminal record clearance as specified in Section 87355(c)... This requirement is not met as evidence by: Based on interview and review of licensing report summary and Guardian, S1 is not associated to the facility and no documentation to associate staff was on record which poses an immediate risk to residents in care.

87203 Fire Safety- All facilities shall be maintained in conformity with the regulations adopted by the State Fire Marshal for the protection of life and property against fire and panic. This requirement is not met as evidenced by. The licensee did not ensure that the facility manintains conformity with Regulations enforced by Fire Department.The violations of the fire codes noted by Fire inspector were not completed. This possesses an immediate health and safety risk to residents in care.

(a) Based on the individual's preadmission appraisal, and subsequent changes to that appraisal, the facility shall provide assistance and care for the resident in those activities of daily living which the resident is unable to do for himself/herself. Postural supports may be used under the following conditions.(1) Postural supports shall be limited to appliances or devices such as braces, spring release trays, or soft ties, used to achieve proper body position and balance, to improve a resident's mobility and independent functioning, or to position rather than restrict movement including, but not limited to, preventing a resident from falling out of bed, a chair, etc. This requirement was not met as evidenced by: Based on interview and record review, the licensee did not comply with the section cited above by using a strap to restrict resident's movement such as falling out a chair which poses an immediate health, safety or personal rights risk to persons in care.

80076(a)(17) Food Service. Kitchens, food preparation, and storage areas shall be kept clean... free of rodents, and other vermin. This requirement is not met as evidenced by: Based on inspection, and observation the Licensee did not ensure that the kitchen was free from rodents. LPA observed rodent droppings inside the kitchen. This poses a potential health, safety risk and personal rights violation to residents in care.

87303(a) The facility shall be clean, safe, sanitary... at all times. Maintenance shall include provision of maintenance services and procedures for the safety and well-being of residents, employees, and visitors. This requirement is not met as evidenced by: Based on inspection, and observation the Licensee did not ensure that the facility is safe and sanitary for wellbeing of residents and others. LPA observed rodent droppings in residents’ bedrooms. This poses a potential health, safety risk and personal rights violation to residents in care.

87303 Maintenance and Operation (a) The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services and procedures for the safety and well-being of residents, employees and visitors.This requirement is not met as evidenced by: Based on interviews, record review and observations, the licensee did not comply with the section cited above as the closet doors, bathroom vanity and the wall in three (3) rantom residnet rooms were left in disrepair while the rooms were occupied by a residents which poses/posed a potential Health, Safety, or Personal Rights risk to residents in care.

87470(c) Infection Control Requirements shall be developed by the licensee... (1) The Infection Control Plan shall include: (F) Staff shall demonstrate knowledge... appropriate to the job assigned and...This requirement is not met as evidenced by: Based on LPAs observation during a previous visit conducted on 11/23/21, Licensee did not comply with the section cited above by having three (3) staff members at the facility not wearing COVID masks appropriately, which poses/posed a potential Health and Safety and Personal Rights risk to persons in care.

Maintenance and Operation (a)The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services and procedures for the safety and well-being of residents, employees and visitorsThis requirement was not met as evidenced by Based on observation, the facility did not clean R1's room during their stay at the skilled nursing facility. This poses an potential health and safety risk or personal rights to residents in care.

87468.1 Personal Rights of Residents in All Facilities(a) (9)To have communications to the licensee from their representatives answered promptly and appropriately.This requirement was not met as evidenced byBased on interviews facility did not communicate with R1's representative to provide a date to schedule a pick up for R1's belongings. This poses an potential health and safety risk or personal rights to residents in care.

87303(a) Maintenance and Operation-The facility shall be clean, safe, sanitary and in good repair at all times.This requirement was not met as evidenced by:During R1's room tour LPA observed numerous gnats inside the room. LPA observed a lunch bag with spoiled items that was not thrown out by staff when R1 was admitted to the hospital on 12/23/22. This poses a potential health and safety risk to residents in care.

87468.1(a)(2) Personal Rights of Residents in All Facilities to be accorded safe, healthful and comfortable accommodations, furnishings and equipment.This requirement was not met as evidenced by:Based on interview, observation, and document review, R1 is under the ALW program in where residents have the right to request a refrigerator and microwave to be placed in their room. Facility did not provide requested items. This poses an potential health and safety risk or personal rights to residents in care.

87468.1(a)(1) 87468.1 Personal Rights of Residents in All Facilities. To be accorded dignity in their personal relationships with staff, residents, and other persons. This requirement is not met as evidenced by: Residents in care stated they do not feel that staff are treating them with dignity, which poses a potential healthy and safety risk to residents in care.

8741 Personnel Requirements – General (a) Facility personnel shall at all times be sufficient in numbers, and competent to provide the services necessary to meet resident needs. This requirement is not met as evidenced by: Based on interviews, residents are left waiting a long period of times to receive food trays delivered to their rooms, which poses a potential healthy and safety risk to residents in care.

Personal Rights of Residents in All Facilities:Residents in all residential care facilities for the elderly shall have all of the following personal rights-To receive or reject medical care or other services.This requirement was not met as evidenced by: Based on interviews conducted facility failed to let R1 speak to their medical provider when they called on three different occasions. This posed a potential health and safety risk to R1.

The facility shall be clean, safe, sanitary and in good repair at all times.This requirement was not met as evidenced by: Based on interviews and observation room #273 was not clean, trash was all over the room along with expired food, and foul odor was observed in the room. This posed a potential health and safety risk to resident's in care.

Maintenance and Operation: The facility shall be clean, safe, sanitary and in good repair at all times. This requirement has not been met as evidenced by: interviews with 10 residents made on 02/10/22. Nine (9) out of these ten residents confirmed of experiencing or observing roaches in their room or common areas of the facility. This is an immediate health and safety risk to the residents in care.

87468. (a)(4) Additional Personal Rights of Residents in Privately Operated Facilities to care, supervision, and services that meet their individual needs and are delivered by staff that are sufficient in numbers, qualifications, and competency to meet their needs. This requirement is not met as evidenced by: Residents are not receiving adequate care and are left waiting a long period to receive care by staff. This poses a potential healthy and safety risk to residents in care.

87464(f)(4) Basic Services. Personal assistance and care as needed by the resident...with those activities of daily living such as dressing, eating, bathing...This requirement is not met as evidenced by: Based on interviews, staff failed to respond to pull cords in a timely manner.This poses an immediate healthy and safety risk to residents in care.

87625(b)(3) Managed Incontinence Ensuring that incontinent residents are kept clean and dry and that the facility remains free of odors from incontinence. This requirement is not met as evidenced by: Based on interviews, residents were left in soild diapers for an extended period of time and will have to wait when requsted assistance for changing. This poses an immediate healthy and safety risk to residents in care.

Prohibited Health Conditions-Persons who require health services for or have a health condition including, but not limited to, those specified below shall not be admitted or retained in a residential care facility for the elderly.Stage 3 and 4 pressure injuries.This requirement was not met as evidenced by: Based on interviews and documentation obtained R1 developed multiple stage 3 pressure injuries while in the facility. This posed an immediate health and safety risk to residents in care.

87303(a) Maintenance and Operation: The facility shall be clean, safe, sanitary and in good repair at all timesThis requirement is not met as evidenced by:Based on interviews, the Administrator did not comply with this section cited above in ensuring resident's room were properly clean which poses a potential health, safety or personal rights risk to persons in care.

(2) Safe and healthful living accommodations and services, as specified in Section 87307, Personal Accommodations and ServiceThis requirement is not met as evidenced by: Based on records reviewed, the faciity did not ensure that it was kept free from rodents which poses a potential risk to residents in care.

(4) Personal assistance and care as needed by the resident and as indicated in the pre-admission appraisal, with those activities of daily living such as dressing, eating, bathing and assistance with taking prescribed medications, as specified in Section 87608, Postural Supports. This requirement is not met as evidenced by:Based on records reviewed, the facility did not ensure that adequate personal assistance and care was provided to prevent the development of a UTI which poses a potential risk to residents in care.

(D) Any incident which threatens the welfare, safety or health of any resident, such as psychological abuse of a resident by staff or other residents, or unexplained absence of any resident.This requirement is not met as evidenced by: Based on the records reviewed and interviews conducted, the facility did not report that R1 was hospitalized on 4/3/21 for a Fall and UTI which poses a potential risk to residents in care.

(f) Basic services shall at a minimum include:(1) Care and supervision as defined in Section 87101(c)(3) and Health and Safety Codesection 1569.2(cThis requirement is not met as evidenced by: Based on the records reviewed, the facility did not ensure that R1 was provided with adequate care and suprvision to prevent R1 from leaving the facility without any supervision which poses an immediate risk to the residents in care.

87224(a)(4) Eviction Procedures: The licensee may evict a resident for one or more of the reasons listed in Section 87224(a)(1) through (5). Thirty (30) days written notice to the resident is required except as otherwise specified in paragraph (5)This requirement is not met as evidenced by: Based on the interviews and record review, the Administrator did not comply with the section cited above by not providing an eviction notice for an approval with supporting documents (SIRs,Resident Appraisal) to Community Care Licensing Department, which poses a potential health and safety risk to persons in care.

87211(a)(1)(D) Reporting Requirements:The licensee shall send a written report, within seven days, to the licensing agency and the person responsible for the resident when any incident occurs which threatens the welfare, safety or health of any resident.This requirement is met as evidenced by: Baed on the documents provided, on 9/11/21 R1 had a knife in possession and threatened someone with it, this incident was not reported to CCLD.R1 had eight (8) more incidents of aggressive behavior on 10/28/21- 10/30/21 and 08/22/21-08/23/21 that were not reported to CCLD. This poses a potential health and safety risk to persons in care.

87464(f) Basic services shall at a minimum include:(1) Care and supervision as defined in Section 87101(c)(3) and Health and Safety Codesection 1569.2(c). This requirement is not met as evidenced by:Based on recrods reviewed and interviews conducted, the facility did not ensure that sufficient care and supervision was provided to R1 to prevent a series of falls which poses an immediate risk to residents in care.

87466 The licensee shall ensure that residents are regularly observed for changes in physical, mental, emotional and social functioning and that appropriate assistance is provided when such observation reveals unmet needs. When changes such as unusual weight gains or losses or deterioration of mental ability... This requirement is not met as evidenced by:Based on records reviewed and interviews conducted, the facility did not ensure that R1's deteriorating condition was documented and responded to in a timely fashion which posed an immediate risk to residents in care.

87615(a)(1) Persons who require health services for or have a health condition including, but not limited to, those specified below shall not be admitted or retained in a residential care facility for the elderly: Stage 3 and 4 pressure injuries.This requirement is not met as evicenced by: Based on record review the licensee did not ensure that Resident 1 did not contract a prohibited health condition while at the facility which posed an immediate risk to residents in care.

Maintenace and Operation-The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services and procedures for the safety and well-being of residents, employees and visitors.This requirement was not met as evidenced by: Based on interviews conducted it was found that the facility did have an issue with pest and that some rooms and parts of the facility were not clean and in good repair which posed a potential health and safety risk to residents in care.

General Food Service Requirements-All food shall be of good quality.This requirement was not met as evidenced by: Based on interviews conducted it appears the food served is not of good quality which is a potential health and safety risk to residents in care.

Planned Activities-In facilities licensed for fifty (50) persons or more, one staff member shall have full-time responsibility to organize, conduct and evaluate planned activities, and shall be given such staff assistance as necessary in order for all residents to participate in accordance with their interests and abilities. This requirement is not met as evidenced by: Based on interviews conducted the facility has not had an activity director for over a year.

Planned Activities-Residents shall be encouraged to maintain and develop their fullest potential for independent living through participation in planned activities.This requirement was not met as evidenced: Based on interviews conducted facility has not had any planned activities for a few months which poses a personal rights risk to residents in care.

Based on observation during physical plant tour, the licensee did not comply with the section cited above by not ensuring water temperature was properly regulated to a maximum of 120 degrees which poses an immediate health, safety and personal rights risk to persons in care

Based on observation made the licensee did not comply with the section cited above by not ensuring that all residents have the required furnishings on their rooms, which poses a potential health, safety or personal rights risk to persons in care.

Based on Records reviewed, observations made the licensee did not comply with the section cited above by not obtaining an order for postural support for 10 residents which poses a potential health, safety or personal rights risk to persons in care.

Based on observations made the licensee did not comply with the section cited above by utilizing full bedrails for 5 residents who are on hospice however licensee does not have hospice care plan which indicates the need for the rails which poses an immediate health, safety and personal rights risk to persons in care..

Based on observations made during physical plan inspections the licensee did not comply with the section cited above by not ensuring "No Smoking-Oxygen in Use" signs are posted near resident rooms.

Based on record review, the licensee did not comply with the section cited above by not maintaining a hospice care plan for 13 out of 13 residents who are currently on hospice which poses a potential health, safety or personal rights risk to persons in care.

Based on Based on observation and interview the licensee did not comply with the cited section by retaining 6 out of 7 bedridden residents in rooms that were do not have bedridden fire clearance which poses an immediate health, safety and personal rights risk to persons in care. (Room 106,136, 208, 221,242, 240, )

Based on LPA record review, the licensee did not comply with the section cited by not obtaining an Annual Medical assessment and not completing annual re-appraisals for 5 out of 5 residents diagnosed with dementia. This poses a potential health and safety risk to the residents in care.

Based on observations made the licensee did not comply with the section cited above by locking designated exit doors with a key inside the residents rooms which poses and immediate health, safety or personal rights risk to persons in care.

Based on observations made during physical plan tour the licensee did not comply with the section cited above by not ensuring that the facility was maintained, sanitary, odor free and in good repair at all times.

87463(c) The licensee shall arrange a meeting with the resident, the resident’s representative, if any, appropriate facility staff, and a representative of the resident’s home health agency, if any, when there is significant change in the resident’s condition, or once every 12 months... This requirement is not met as evidenced by:Based on resident record review and staff interview, the facility did not ensure that Resident 1's (R1's) appraisal was updated within the last 12 months which poses a potential risk to residents in care.

87609(4) The licensee and home health agency agree in writing on the responsibilities of the home health agency, and those of the licensee in caring for the resident’s medical condition(s).This requirement is not met as evidenced by: Based on file review, the facility did not ensure that a signed,written agreement outlining facility responsibilites was maintained in the residents file which poses a potential risk to residents in care.

87461(a) The facility shall determine the amount of supervision necessary by assessing the mental status of the prospective resident to determine if the individual:(4) actively participates in social activities or is withdrawn;This requirement is not met as evidenced by: Based on client interviews, a review of incident reports, and the reporting from a credible witness the facility did not ensure that residents who have withdrawn socially are being monitored and supervised appropriately which poses an immediate risk to the health, safety and personal rights of residents in care.

87219(a) Residents shall be encouraged to maintain and develop their fullest potential for independent living through participation in planned activities. The activities made available shall includeThis requirement is not met as evidenced by: Based on observations and interviews, the facility did not ensure that activities are regularly scheduled and provided for residents which poses a potential risk to the health, safety and personal rights of residents in care.

87468.2(a)(4) To care, supervision, and services that meet their individual needs and are delivered by staff that are sufficient in numbers, qualifications, and competency to meet their needs.This requirement is not met as evidenced by: Based on interviews and record review, the facility did not ensure that R1's SSI benefits were withdrawn from their account, which poses a serious risk the health, safety or personal rights of residents in care.

87303(a) The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services and procedures for the safety and well-being of residents, employees and visitors.This requirement is not met as evidenced by: The facility has not ensured that the roof above R1's room was repaired in a timely fasion, which poses a potential risk to residents in care.

87468.2(a)(19) To have prompt access to review all of their records and to purchase photocopies of their records. Photocopied records shall be provided within two (2) business days and at a cost that does not exceed the community standard for photocopies. This requirement is not met as evidenced by:Facility did not provide resident records to aurhotized representative within 2 days of it being requested which poses a potential risk to the personal rights of clients in care.