complaint·June 30, 2022

06/21/22, LPA conducted a collateral visit to Residence at Royal Bellingham facility where Resident #1 (R1) currently resides. LPA conducted an interview with the Administrator and obtained copies of pertinent documents relevant to the investigation. During that visit LPA was unable to interview R1 because R1 was hospitalized. Allegations: Staff do not safeguard a resident's personal belongings Facility has inadequate record keeping for a resident Interview with an Executive Director (ED), Administrator, Residents Care Director and Wellness Coordinator, on 06/15/22, revealed that R1 moved to the above facility due to having a lot of personal belongings that required bigger space/room. LPA was informed that upon admission to the above facility, R1 refused to sign any documents, including Client/Resident Personal Property and Valuables (LIC621). Interviews with two (2) out of three (3) staff members revealed that once the resident reports a personal item missing or stolen, they immediately notify verbally and/or in writing, to their management to conduct an investigation. Two (2) out of three (3) staff members did not recall R1 reporting any missing items during their stay at the above facility. In addition, LPA was informed that all of the R1’s belongings were packed (in boxes), labeled and delivered to a new facility by a Maintenance Director on 02/23/22. Interview with a Maintenance Director revealed that the delivery of R1’s personal items was completed upon request. Interviews with eleven (11) out of eleven (11) residents revealed the following: one (1) out of eleven (11) residents waived the inventory of their personal belongings upon admission. Eight (8) out of eleven (11) residents’ belongings were inventoried by the above facility upon admission. One (1) out of eleven (11) residents did not have any personal belongings prior to admission due to their personal items being stolen from the motel they were staying at. One (1) out of eleven (11) residents stated: “No. No inventory was provided.” Eleven (11) out of eleven (11) residents informed LPA that through out their stay at the above facility none of their personal items have been missing/stolen. During the collateral visit conducted by LPA on 06/21/22 to Residence at Royal Bellingham, interview with an Administrator, revealed that R1 refused to sign any documents upon admission. Administrator informed LPA that R1 always had random visitors come and go to their facility and R1 did not comply with the house rules. When LPA was granted access to R1’s apartment at the new facility, LPA observed several items that were claimed to be missing/stolen (some of them in damaged condition) being present. Continue on LIC9099-C Based on the information obtained through interviews, review of documents and LPA observation the above two allegations deemed Unsubstantiated at this time. No deficiencies cited. Exit interview conducted and copy of this report emailed to the Administrator.