complaint·September 9, 2022

Licensing Program Analyst (LPA) Wendell Smith conducted an unannounced complaint visit to investigate the allegation above. LPA met with facility staff and explained the reason for this visit. Physical plan tour was done from 9:40-10am and no immediate health and safe issues were noted. It is alleged that a medical provider has called the facility to speak with resident #1 (R1) on several occasions and that facility staff has refused to let them speak with R1. During today's visit LPA conducted interviews with R1 and facility staff from 10-11:30am. Information from interviews reveal that the medical provider called on three different occasions on 9/7/22 and facility staff did not get R1 on the telephone. Facility staff stated it was procedure for them to speak with the wellness director before speaking with R1. During the interview with R1 it was found that R1 was not aware that their medical provider was trying to reach them. Based on the information obtained through interviews this allegation is deemed Substantiated. Facility staff failed to let R1 speak to their medical provider. Deficiency cited on LIC 9099 D. Appeal Rights explained. Copy of report issued. Exit Interview conducted.