complaint·December 21, 2022

Allegation: Resident not allowed privacy It is alleged that staff will not allow R1 privacy when they have visitors. Interviews with two (2) staff revealed that staff will at times walk with the visitors to the resident’s room. Staff will then knock and open the door for the visitor. Once the visitor is inside the room staff will leave and inform the visitor if they need any assistance to look for them at the front desk. Interviews with staff also revealed that if a visitor is familiar with the resident’s room, they can walk themselves once they have check in at the front desk. Additionally, staff stated they always provide privacy to for residents who have visitors. R1 has a private room that will accord R1 with privacy during visitation visits. Interview with R1 revealed that they were not allowed visitors inside the room. R1 stated that visitors will be through the window due to Covid-19 precautions. Also, R1 stated their friend was denied entry to the facility but R1 was not able to provide an exact date of when this occurred. Due to the interviews conducted, there is not sufficient evidence to prove the allegation mentioned above may or may not have happened, therefore it is deemed Unsubstantiated. Allegation: Staff are not safeguarding resident's property It is alleged by that R1’s medication products are being taken from the room while R1 is sleeping. According to R1’s Admission Agreement, R1 is receiving Medication Management assistance. Per the admission agreement Medication Management includes ordering, storing, supervised distribution and administration of medication. Additionally, according to R1’s physician report, it is noted that R1 cannot mange their own treatment/medication/equipment. Interviews with staff revealed that if medication is found in R1’s room that has been sent to R1 by family member, staff’s protocol is to take the medication to the med-tech room. Staff will then log the item and lock the medication so it is not accessible to residents in care. Furthermore, any medication item including topical creams, eye drops, and over-the-counter medication cannot be administered without a doctor’s order. R1 also alleged that they had personal items such as clothing go missing. LPA collected R1’s Client/Resident Personal Property and Valuables (LIC 621). R1 did not have any property listed on the LIC 621 and contained R1’s signature stating they did not want to log any property. Based on interviews and document review this allegation is deemed Unsubstantiated at this time. Exit interview conducted Report signed and delivered.