complaint·March 18, 2023

Resident is being charged for services not received: In regards to the allegation, it was alleged that R1's clothes are not being washed. When R1 has visitors, R1's clothes are always observed soaked in urine. Interview with staff deny the allegation, stating although R1's family does come to do some of their laundry, the facility does R1's laundry once per week. Interviews made with ten (10) of ten (10) residents confirm they get their laundry done once per week. When LPA attempted to conduct an interview with R1 at R1's room, clothes appeared to be washed and clean. There was no trace of urine smell. Moreover, R1 appeared to be well groomed and had no trace of urine smell. Based on the information obtained, there was insufficient evidence to corroborate the allegation of R1's clothes not being washed. Therefore, the allegation is deemed Unsubstantiated at this time. Resident is left soiled for an extended period of time: In regards to the above allegations, it was reported that R1 is often left in their clothes and diaper, soaked in urine. Interviews with staff deny the allegation, stating R1 is checked on often due to their incontinence to insure R1 is dry. Encouragement is also made with R1 to go to the bathroom every couple hours. Moreover, during the complaint investigation, when LPA attempted to interview R1, R1 appeared to be well groomed and had no trace of urine smell. Based on the information obtained, there was insufficient evidence to prove that R1 is left soiled for an extended period of time. Therefore, the allegation is deemed Unsubstantiated at this time. Resident hygiene needs are not being met while in care: In regards to the allegation, it was reported that R1 is only allowed to get showered twice a month. Per agreement, R1 was requested to get showered often due to their incontinence. Interviews with staff reveal that R1 gets assistance with bathing twice a week, or as needed when R1 was to have an accident due to their incontinence. Staff also indicated that R1's family would come to the facility and bathe R1. Staff would assist as needed. A copy of R1's shower schedule was obtained to confirm the assistance with bathing. Moreover, during the complaint investigation, when LPA attempted to interview R1, R1 appeared to be well groomed and had no trace of urine smell. Based on the information obtained, there was insufficient evidence to prove that R1's hygiene needs are not being met. Therefore, the allegation is deemed Unsubstantiated at this time. Resident's personal belongings are not being safeguarded while in care: In regards to the allegation, it was reported that R1's clothes get lost constantly at the facility. Review of R1's files reveal that their Personal Property and Valuables inventory list has no entry. According to staff, R1's clothing is washed and returned as given for laundry every week, and is accounted for. Staff adds that there are times when R1's family would pick up R1's clothes so that they can wash R1's clothes as well. Staff stated that there could be a possibility that R1's clothes get left behind with family, after they wash. Based on the information obtained, it could not be proven that R1's clothes would get lost constantly at the facility. Therefore, the allegation is deemed Unsubstantiated at this time.