complaint·August 14, 2023

LPA Rios conducted interviews of residents and staff on 06/21/2023. Interview with R1 revealed they prefer to take showers when a particular staff is working. R1 revealed they don't need to be reminded or told when to shower. Staff interviews revealed they encourage R1 to shower and R1 will usually take direction but occasionally R1 will say they already showered or they refuse to shower. Based on interviews and record review, although the allegation may have happened or is valid, there is insufficient evidence to prove the alleged violation did or did not occur. Therefore, the allegation is deemed UNSUBSTANTIATED at this time. Allegation #2: Facility did not arrange, or assist in arranging, for necessary medical care for resident(s). It is alleged facility is not assisting R1 with access to medical care. To investigate this allegation LPA Rios reviewed resident and facility records on 06/21/2023. Unusual Incident/Injury Report for 06/07/2023 revealed R1 was sent to the hospital for an altered state of mind. Discharge document for hospital visit on 06/07/2023 revealed R1 had an upper arm fracture. Interview with R1 revealed they had a fall and could not recall to LPA the date it happened or if they told staff. Interview with Mary Jane Reyes on 08/14/2023 revealed the facility was unaware of the fracture until R1 was released from the hospital. Interview with various staff revealed R1 had not complained about pain prior to the 06/07/2023 incident. Based on interviews and record review, although the allegation may have happened or is valid, there is insufficient evidence to prove the alleged violation did or did not occur. Therefore, the allegation is deemed UNSUBSTANTIATED at this time. Exit interview conducted. Appeal rights discussed. Copy of report provided.