complaint·January 30, 2024

Regarding the allegation: Staff caused injury to resident. It is being alleged that the staff threw resident on the floor, they hit something and sustained “laceration” between their eyes above their nose. According to the interviews that the LPA conducted from the staff and the injury report obtained, the resident fell to the floor hitting their forehead against one of the metal chairs while the staff was preventing them from leaving the memory care unit, but this was not due to staff throwing them on the floor. The interview with the LVN also confirmed that when they saw and gave aid to R1, the gash obtained on R1’s forehead was bleeding and they asked R1 about the injury. R1 stated they fell. LPA was able to obtain a picture of R1’ injury on their forehead. LPA’s interview with the alleged staff confirms that R1 fell to the floor hitting their head while they were trying to hold R1 against one of the chairs in the dining hall so R1 would not leave the memory care area of the facility. According to the resident care director, R1 has a history of trying to leave the facility and go home. LPA attempted to interview R1 but R1 could not describe what happened that day. LPA obtained R1’s records stating that R1 is sometimes confused/disoriented due to their diagnosis. Regarding the allegation: Staff is physically abusive to residents. It is being alleged that the staff hits residents and sprays residents with a water bottle. LPA was able to interview nine (9) out of eleven (11) residents and they all say that the staff does not physically abuse them. On the day of the incident, the alleged staff attempted to stop R1 from leaving the memory care unit but R1 became agitated. R1 has a history of wandering behavior. R1 wanted to leave the facility and continued to say they were leaving walking towards one of the exit doors. Once the alleged staff attempted to stop them from leaving the memory care unit, R1 fell to the ground and hit their head against the metal part of the chair. In addition, the LPA was also able to interview ten (10) out of eleven (11) staff that have confirmed that the alleged staff does not physically abuse the residents. Some staff also say that the alleged staff have trained them to do their job and have worked with that staff for many years with no issues. LPA was able to review the alleged staff’s file and made no observations of the staff being reprimanded for anything during their work history. LPA also interviewed the resident director and administrator where they state that there have been no reprimands and/or past allegations of this sort regarding the alleged staff. LPA was also able to obtain the police report where it states that R1 denied any abuse. LIC 9099C-continued Regarding the allegation: Staff is verbally abusive to residents. It is being alleged that the staff calls the residents inappropriate names. LPA was able to interview nine (9) out of eleven (11) residents and none of the nine (9) residents have heard or know of the staff being verbally abusive to them. In addition, the LPA was also able to interview ten (10) out of eleven (11) staff that have confirmed that the alleged staff does not verbally abuse the residents. They do admit that the alleged staff is very loud but that is the tone in their voice. Based on the LPA's interviews, observations, and record reviews all three allegation(s) above are unsubstantiated at this time. An exit interview was conducted, no citations were issued for the three (3) above allegations, and a copy of this report was given to the administrator.