complaint·February 2, 2024

During interviews with residents, three (03) out of fourteen (14) residents stated that they have witnessed cockroaches in the facility. All other residents stated they do not feel that the facility has any insect or pest problems and have not witnessed any. Based on interviews, there is sufficient corroborating information to support the allegation. Therefore, the allegation is SUBSTANTIATED at this time. Pursuant to Title 22 Division 6 Chapter 8 of the CA Code of Regulations, the following deficiencies were cited (refer to LIC 9099-D): No other health and safety hazards noted during the visit. Exit interview conducted and a copy of the report was issued. During interviews with staff, all staff stated that residents are changed a minimum three times per day and more if needed, that residents are checked on every two hours and bed pads are changed every morning and whenever soiled. Staff also stated that malodors are only present when resident relieve themselves and during changing which cannot be avoided, but rooms are cleaned and refreshed by cleaning and airing out. During interviews with residents, all residents stated that they are changed often, are not left soiled for an extended time and do not experience malodor in the facility. Based on observations and interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. No health and safety hazards noted during the visit. Exit interview conducted and a copy of the report was issued.