complaint·June 3, 2024

Regarding the allegation: Staff did not meet resident’s hygiene needs. It is being alleged that the resident’s hair is unkept and dirty. Twelve (12) out of twelve (12) residents confirmed that their hygiene needs are met at the above facility and if they need anything extra they can request it from any of the staff. Five (5) out of five (5) staff also confirmed that the resident's hygiene needs are met based on their level of care; some residents need more help than others depending on the level of care that the individual has. During LPA's tour, LPA did not observe any resident needing hygiene care. Therefore, based on the LPA's observations, staff and resident’s interviews the above allegation(s) is unsubstantiated at this time. Regarding the allegation: Staff discarded resident’s clothing without consent of resident’s authorized representatives. It is being alleged that the resident’s clothing has been thrown away. Twelve (12) out of twelve (12) residents confirmed that they know the policy of personal property and valuables, theft and loss. Five (5) out of five (5) staff also confirmed they know they are to report immediate loss or damage to a resident's property/valuable to management staff. During LPA's record review, all residents have a Client/Resident Property Log in their file. Therefore, based on the LPA's observations and record review, staff and resident’s interviews the above allegation(s) is unsubstantiated at this time. An exit interview was conducted, and a copy of this report was given to the Resident Director. Regarding the allegation: Staff did not ensure to keep facility free of mold. It is being alleged that the above facility has mold. Twelve (12) out of twelve (12) residents did say that their room is cleaned on a weekly basis and they see different staff cleaning. Five (5) out of five (5) staff say that the rooms get cleaned weekly. During LPA's physical tour, LPA toured different rooms and was able to observe that some bathrooms were not clean and free of mold. Therefore, based on the LPA's observations, the above allegation(s) is SUBSTANTIATED at this time. Regarding the allegation: Staff did not ensure to keep facility clean. It is being alleged that the above facility is filthy. Twelve (12) out of twelve (12) residents did say that the facility is cleaned on a daily basis and see different staff cleaning different areas. Five (5) out of five (5) staff say the facility gets cleaned everyday depending on the workers they have on a particular day. During LPA's physical tour, LPA toured different rooms and was able to observe that some rooms were not clean and in disrepair. Therefore, based on the LPA's observations, the above allegation(s) above is SUBSTANTIATED at this time. An exit interview was conducted, citation(s) given, appeal rights, and a copy of this report was given to the Resident Director.