complaint·June 11, 2024

Regarding the allegation : Staff are not providing adequate housekeeping services to resident. It is being alleged that the resident’s bathroom is not properly cleaned as there is urine, hair, and other debris on the floor. Twelve (12) out of twelve (12) residents confirmed that they have cleaning once a week. Four (4) out of four (4) staff also confirmed that they clean the facility on a daily basis. Four (4) out of four (4) staff confirmed that the rooms are cleaned on a weekly basis but if a resident wants additional cleaning, they can request for it. During LPA's physical tour, LPA observed housekeepers cleaning different rooms and caregivers providing resident services. Therefore, based on the LPA's observations, staff, and resident interviews the above allegation(s) is UNSUBSTANTIATED at this time. Regarding the allegation : Staff are not ensuring that facility is free of odor. It is being alleged that the facility smells like urine. Twelve (12) out of twelve (12) residents confirmed that they have not smelled urine in the facility. Four (4) out of four (4) staff also confirmed that they have not smelled urine in the facility. During LPA's physical tour, LPA did not observe the smell of urine. Therefore, based on the LPA's observations, staff, and resident interviews the above allegation(s) is UNSUBSTANTIATED at this time. An exit interview was conducted, no citation(s) were issued for the above allegation(s), and a copy of this report was given to the Resident Care Director. Regarding the allegation : Staff are not addressing the presence of roaches in the facility. It is being alleged that the facility is infested with roaches. Twelve (12) out of twelve (12) residents confirmed that they have seen roaches in their room and the common areas of the facility. Four (4) out of four (4) staff also confirmed that they have seen roaches throughout the facility. During LPA's physical tour, LPA observed roaches in several rooms, in resident drawers and in the common areas of the facility. Therefore, based on the LPA's observations, staff, and resident interviews the above allegation(s) is SUBSTANTIATED at this time. Regarding the allegation : Staff are not ensuring that facility is clean. It is being alleged that the common areas of the facility are dirty. This allegation was recently addressed on 05-31-2024 with control number being 31-AS-20240531103114 and it was SUBSTANTIATED at the time. An exit interview was conducted, citation(s) were issued for the above allegation(s), and a copy of this report with the appeal rights was given to the Resident Care Director.