complaint·June 19, 2024

Regarding the allegation : Facility does not ensure adequate storage for residents in care. It is being alleged that because a resident’s room is being used for storing items such as mattresses, wheelchairs, walkers, and old oxygen tanks it is leaving the resident with insufficient space for their personal belongings. Twelve (12) out of twelve (12) residents confirmed that they have adequate space for their personal belongings in their room. Four (4) out of four (4) staff also confirmed that a resident's room is not supposed to be used as storage as this takes up space for the resident's personal belongings. During LPA's physical tour, LPA did not observe any resident rooms to be occupied by storage items such as mattresses, wheelchairs, walkers and/or oxygen tanks. Therefore, based on the LPA's observations, staff, and resident interviews the above allegation(s) is UNSUBSTANTIATED at this time. Regarding the allegation : Facility is using residents closet to store facility supplies/items. It is being alleged a resident’s closet is being used for storing items such as mattresses, wheelchairs, walkers, and old oxygen tanks. Twelve (12) out of twelve (12) residents confirmed that their closet in their room does not have any facility supplies/items. Four (4) out of four (4) staff also confirmed that a resident's closet is not supposed to store facility supplies/items. During LPA's physical tour, LPA did not observe any resident's closet to have facility supplies/items such as mattresses, wheelchairs, walkers and/or oxygen tanks. Therefore, based on the LPA's observations, staff, and resident interviews the above allegation(s) is UNSUBSTANTIATED at this time. An exit interview was conducted, no citation(s) were issued for the above allegations, and a copy of this report was given to the Administrator. Regarding the allegation : Facility is in disrepair. It is being alleged that were several water leaks, including one in the ceiling near the dining area, several holes in the memory care hallway, and water damage to several baseboards in the residents’ rooms (specific rooms unknown) and a small hole in the elevator floor, which could pose a tripping hazard. Twelve (12) out of twelve (12) residents confirmed that they have seen the maintenance crew doing repairs throughout the facility, but they do not know the exact repairs being completed. Four (4) out of four (4) staff also confirmed that the maintenance crew are doing repairs throughout the facility including resident rooms, but they do not know the exact repairs being completed. During LPA's physical tour, LPA observed the maintenance crew doing several repairs throughout the facility including resident rooms. Therefore, based on the LPA's observations, staff, and resident interviews the above allegation(s) is SUBSTANTIATED at this time. An exit interview was conducted, citation(s) were issued for the above allegation(s), Appeal Rights and a copy of this report was given to the Administrator.