complaint·July 3, 2024

Regarding the allegation: Resident was not accorded dignity in relationships with staff, residents, and other persons. It is being alleged that residents yell obscenities and vulgar things around visitors. Twelve (12) out of twelve (12) residents confirmed that they have not witnessed any residents yell obscenities and vulgar things around visitors and/or their family members. Five (5) out of five (5) staff also confirmed that they have not witnessed any residents yell obscenities and vulgar things around visitors and/or resident family members which is not allowed at the above facility. During LPA's physical tour, LPA did not observe any residents yelling obscenities and vulgar things. Therefore, based on the LPA's observations, staff, and resident interviews the above allegation(s) is UNSUBSTANTIATED at this time. Regarding the allegation: Communications to the licensee from resident's representatives were not answered promptly and appropriately. It is being alleged that the administration did not return any emails pertaining to residents. Twelve (12) out of twelve (12) residents confirmed that they have not had any issues talking to the administration or any staff at the above facility including their family members being in contact with the administration. Five (5) out of five (5) staff confirmed that the residents and the resident family members can communicate with any staff including administration. One (1) of the management staff did confirm that they have stayed past their working schedule to talk to family members and the residents to resolve any issues and that residents including their family members and/or responsible party have the facility's phone number and email address if it is an emergency. The licensee did state that emails and phone calls are answered right away on a first come basis. During LPA's physical tour, LPA did observe the facility contact number and business cards at the lobby of the facility if any visitors and/or residents need to communicate with anyone. Therefore, based on the LPA's observations, staff, and resident interviews the above allegation(s) is UNSUBSTANTIATED at this time. An exit interview was conducted, no citation(s) were issued for the above allegations, and a copy of this report was given to the Resident Care Director.