complaint·July 8, 2024

Regarding the allegation : Staff disturb resident’s sleep. It is being alleged that resident's sleep is being disturbed. Twelve (12) out of twelve (12) residents confirmed that they have a roommate that is incontinent or/and that need help. In addition, Resident #1 (R1) has asked to be moved three times because they wanted to be closer to the Wi-Fi connection. R1's admission agreement also states that they have agreed to have a shared room. Four (4) out of Four (4) staff also confirmed that more than ninety-five percent of their residents require some type of help, and the caregivers/housekeepers will be in and out of the resident's room several times a day. During LPA's physical tour, LPA did observe several residents that require some type of help showering, in and out bed access, personal hygiene, hair care, wheelchair, walker and/or cane assistance. Therefore, based on the LPA's observations, staff, and resident interviews the above allegation(s) is UNSUBSTANTIATED at this time. Regarding the allegation : Staff make inappropriate comments to resident . It is being alleged that staff are saying inappropriate comments to resident, trying to provoke them. Eleven (11) out of twelve (12) residents confirmed that staff speak to them in an appropriate manner. Four (4) out of four (4) staff confirmed that they try their best to help all residents in care and do not say inappropriate comments. During LPA's physical tour, LPA did not observe any staff saying inappropriate comments to the residents in care. Therefore, based on the LPA's observations, staff, and resident interviews the above allegation(s) is UNSUBSTANTIATED at this time. An exit interview was conducted, no citation(s) were issued for the above allegations, and a copy of this report was given to the Administrator.