complaint·July 8, 2024

Regarding the allegation : Staff confiscated resident's personal belongings. It is being alleged that a staff took a resident’s belongings without permission. Twelve (12) out of twelve (12) residents confirmed that they have received new furniture within the last couple of weeks and that their personal belongings were not confiscated. Four (4) out of four (4) staff confirmed that new furniture has been bought for most of the residents to update the facility. During LPA's physical tour, LPA observed several residents that had new black furniture which included drawers, chairs and tables. In addition, LPA observed resident's personal belongings that were in boxes in their room while the new furniture was being set up. Therefore, based on the LPA's observations, staff, and resident interviews the above allegation(s) is UNSUBSTANTIATED at this time. Regarding the allegation : Staff refused to assist resident. It is being alleged that staff declined to provide a service for a resident. Twelve (12) out of twelve (12) residents confirmed that staff do assist all residents in care with the help that they can provide. Resident #1 (R1) did confirm that at the time that they asked for help, the staff were busy and they did not wait for the assistance. Four (4) out of four (4) staff confirmed that they try their best to assist all residents in care. One (1) staff did confirm that if legal paperwork must be filled out or an appointment must be made, they will assist the resident as long as they have been given enough time. Therefore, based on the LPA's observations, staff, and resident interviews the above allegation(s) is UNSUBSTANTIATED at this time. An exit interview was conducted, no citation(s) were issued for the above allegations, and a copy of this report was given to the Administrator.