complaint·July 30, 2024

Regarding the allegation: Staff hit resident. It is being alleged that Staff #1 (S1) is aggressive to residents. Resident #1 (R1) was able to confirm that S1 hit them in the back of the neck, top of the head, and kicked them. Resident #2 (R2) confirmed that S1 choked them and Resident #3 (R3) was a witness to R2. Resident #4 (R4) confirmed that S1 grabbed and pulled them by the hand pushing them against a chair. Resident #5 (R5) suspects that they were hit behind the head by S1 because S1 was around them at the time but cannot confirm it because when they turned around from their wheelchair S1 was no longer around. LPA was able to confirm a cut behind the head of R5 and the Unusual/Incident/Injury Report. Seven (7) out twelve (12) residents have heard S1 being aggressive with other residents. Two (2) out of two (2) staff confirmed that they have received complaints about S1. Therefore, based on the LPA's observations, staff, and resident interviews the above allegation(s) is SUBSTANTIATED at this time. Regarding the allegation: Staff speaks inappropriately to residents. It is being alleged that Staff #1 (S1) yells at residents. Twelve (12) out of twelve (12) residents confirmed that they have been yelled at and disrespected by S1. Two (2) out of two (2) staff confirmed that they have received complaints about S1. Furthermore, one (1) staff did confirm that S1 is impatient and yells at residents. Therefore, based on the LPA's observations, staff, and resident interviews the above allegation(s) is SUBSTANTIATED at this time. An exit interview was conducted, citation(s) were issued for the above allegation(s), and a copy of this report was given to the Resident Care Director with the appeals rights.