complaint·September 16, 2024

This is an amended copy of the report previously issued on 09/16/2024. After review of this complaint, it was determined corrections to the verbiage was warranted. The complaint findings remain the same. Regarding the allegation : Unlawful Eviction. It is being alleged that the resident is being evicted for non-payment of rent. Eight (08) out of nine (09) residents were able to confirm that they are aware of the admission agreement, and they are also aware of the eviction rules. LPA’s interview with Resident #1 (R1) confirmed that they have never paid rent. R1 believed that the Assisted Living Waiver was paying their rent. The Assisted Living Waiver was only paying $108.00 of the portion of R1’s rent. R1’s admission to the above facility was on 07/17/23 with a monthly rent of $1324.82. The accumulation of non-payment of rent is over $7389.92 which was given to R1 in the form of an eviction notice. In addition, the administrator provided the resident with the proper reasoning of eviction notice of non-payment on 06/07/24. On June 07, 2024, LPA received the appropriate eviction notice of R1 via fax through Community Care Licensing Department (CCLD). LPA’s interview with the administrator confirmed that R1 refused to get their help and help from the Assisted Living Waiver program to find a new place to live. A lawful detainer was also given to R1. Three (3) out of three (3) staff confirmed that they were present when they served R1 with the appropriate eviction notice. LPA review of R1's admission agreement shows the amount of the rent of 1324.82 for a shared room and the admission agreement describes the eviction notice. Therefore, based on the LPA's record reviews, staff and resident’s interviews the above allegation(s) above is UNSUBSTANTIATED at this time. Regarding the allegation : Facility staff financially abuse resident. It is being alleged that unauthorized purchases were made to the resident’s medical card. Eight (08) out of nine (09) residents confirmed that they have never had any financial abuse from the above facility or any unknown charges to their medical card. LPA’s interview with Resident #1 (R1) confirmed that they did not have a receipt of the financial abuse. In addition, LPA spoke to a worker at United Medical Supplies that delivers all the supplies, creates invoices, and bills the residents at the above facility and the witness stated, no delivery, invoice or billing was made to R1 for any diapers, bed pans, and/or paste on R1's medical card. Two (2) out of two (2) staff confirmed that no residents have been billed for any unauthorized purchases on their medical card. Therefore, based on the LPA's record reviews, staff and resident interviews the above allegation(s) above is UNSUBSTANTIATED at this time. An exit interview was conducted, no citation(s) were issued for the above allegation(s), and a copy of this report was given to the Resident Care Director.