complaint·October 21, 2024

Regarding the allegation: Staff did not release resident's records upon request from the resident. It is being alleged that one (1) of the resident’s requested their ALW-Assisted Living Waiver paperwork and it was not being provided to them. Nine (9) out of ten (10) residents confirmed that staff do assist and provide them with necessary paperwork with proper notification. Resident #1 (R1) did confirm that at the time that they requested their paperwork they were not at the above facility, and they requested their paperwork via telephone. Two (2) out of two (2) staff confirmed that paperwork is confidential, needs to be done in person and/or by written request and given proper notification time. One (1) staff confirmed that if requests are done over the phone, they do not know the person’s identity so the request must still be done via email/written request. LPA was able to confirm that R1 has not been at the above facility since 08/10/24. Therefore, based on the LPA's observations, staff, and resident interviews the above allegation(s) is UNSUBSTANTIATED at this time. An exit interview was conducted, no citation(s) were issued for the above allegation(s), and a copy of this report was given to the Resident Care Director.