complaint·November 20, 2024

Regarding the allegation: Facility is in disrepair. It is being alleged that for several weeks the heaters have not been working at the above facility. During LPA's physical tour, LPA's entered several rooms and the temperatures were within Title 22 regulations. LPA took a picture of some of the temperatures which were 68, 69, and 77 degrees. In addition, all residents had portable heaters and/or wall heaters. Nine (9) out of ten (10) residents confirmed that they are provided with heat, are happy with the temperature and/or do not have an issue with the current temperature. Two (2) staff were interviewed and confirmed that the heaters have been working and the temperature can be adjusted at any time. Therefore, based on the LPA's observations, staff, and resident interviews the above allegation(s) is UNSUBSTANTIATED at this time. An exit interview was conducted, no citation(s) were issued for the above allegation(s), and a copy of this report was given to the Resident Care Director.