complaint·November 25, 2024

Regarding the allegation: Staff do not provide an appropriate sleeping arrangement for a resident. It is being alleged that resident #1 (R1) does not have a bed and that they have been sleeping on a chair. During LPA’s physical tour, LPA observed a bed in R1’s room and took a picture of it. During LPA’s interview with R1, R1 stated that they have a bed but not a bed like what they had at their previous facility which had handrails and would like a similar bed, therefore; they choose to sleep in a chair that was in the room. During LPA’s interview with Resident #2 (R2), R2 stated that the chair R1 is sleeping on belongs to them and R1 is choosing not to sleep on their bed. Let it be noted, R1 and R2 are roommates. Eleven (11) residents confirmed that they all have somewhere to sleep including a bed to sleep on. Two (2) staff confirmed that R1 does have a bed to sleep on. One (1) staff confirmed that when R1 arrived they did not bring a bed with them, so a bed was provided for them. Therefore, based on the LPA's observations, staff, and resident interviews the above allegation(s) above is UNSUBSTANTIATED at this time. Regarding the allegation: Staff do not address a resident's change in medical condition. It is being alleged that resident #1 (R1) is in pain, has several areas of their body swollen and uses their commode to help them stand on their feet. During LPA’s record review, R1 has several medical conditions including osteoarthritis and polyneuropathy and there has been no recent change in their medical condition. During LPA's physical tour of R1's room, R1 has a an adjustable walker to help them stand on their feet, they do not have to use a commode. LPA took a picture of the adjustable walker. During LPA’s interview with R1, R1 confirmed that their legs and feet were already swollen when they arrived at the above facility. R1 is currently at a skilled nursing facility due to their current medical condition being addressed at the above facility. Be advised, R1’s admission to the above facility was on 11/01/24 then had to be transferred to a hospital a couple days later due to unusual behaviors including a urinary tract infection. One (1) staff confirmed that on 11/09/24, R1 was sent to the hospital and was then transferred to a skilled nursing facility for treatment. Furthermore, another staff confirmed that when R1 arrived at the above facility, R1 had swollen legs and feet. Ten (10) out of eleven (11) residents confirmed that if changes occur to their medical condition it is addressed at the above facility. Therefore, based on the LPA's record reviews, staff, and resident interviews the above allegation(s) above is UNSUBSTANTIATED at this time. LIC 9099C-continued Regarding the allegation: Staff are mistreating a resident. It is being alleged that resident #1 (R1) is not being treated well and has asked for a social worker. During LPA’s interview with R1, R1 stated they have a social worker but cannot get in contact with them since they arrived at the above facility. R1 wants to get in contact with them so they can receive everything they had the previous facility. R1 wants a bed with handrails, wants all their property from the previous facility and everything stated in their Assisted Living Waiver paperwork. One (1) staff confirmed that R1 has a social worker, but the social worker has not been returning their calls including R1’s calls. Furthermore, R1 will receive a new case worker since R1’s Assisted Living Waiver is being updated. Ten (10) out of eleven (11) residents confirmed that staff do assist and provide them with necessary help and do not mistreat them. Therefore, based on the LPA's record reviews, staff, and resident interviews the above allegation(s) above is UNSUBSTANTIATED at this time. Regarding the allegation: Staff do not provide comfortable accommodations for a resident. It is being alleged that the room resident #1 (R1) is currently in has a freezing temperature. During LPA’s physical tour, LPA observed the room temperature in R1’s room to be with Title 22 regulations, it was 71 degrees in the room in which R1 shares with someone else. Furthermore, R1 and their roommate have a portable heater. Ten (10) out of eleven (11) residents confirmed that they are provided with comfortable accommodations. Ten (10) out of eleven (11) residents confirmed that they do not have any problems with their room temperature. Two (2) staff confirmed that room temperatures vary by resident’s room but also that the room temperature can be adjusted. Therefore, based on the LPA's observations, staff, and resident interviews the above allegation(s) above is UNSUBSTANTIATED at this time. An exit interview was conducted, no citation(s) were issued for the above allegation(s), and a copy of this report was given to the Resident Care Director.