complaint·March 5, 2025

Regarding the allegation: Staff do not answer residents calls for assistance timely. It is being alleged that resident #1 (R1)'s call light is not being answered in a timely manner. During LPA's physical tour, LPA pressed random call light buttons to check if they were working and if staff would respond in a timely manner. The call light buttons that were pressed were working and staff responded within several minutes of pressing them. LPA interviewed R1 to check if they had any issues with their call light button and R1 stated, "no." LPA asked R1 when was the last time they pressed it for help and R1 stated, "this morning." LPA asked R1 if they can press their call light button to see if it was working and R1 stated, "of course." Two (2) staff responded to R1's room within minutes of pressing the call light button. LPA interviewed Staff #1 (S1) and Staff #2 (S2) to ask how long does it take to respond to a call light button and S1 and S2 confirmed that if they are nearby it is an immediate response if they are across the hallways a few minutes. LPA interviewed a total of eleven (11) non-ambulatory residents that confirmed their call light button works and staff respond within minutes of pressing it. Based on the LPA's observations, staff and resident interviews conducted the allegation(s) is UNSUBSTANTIATED at this time. An exit interview was conducted, no citation(s) were issued for the above allegation(s), and a copy of this report was given to the Resident Care Director.