complaint·March 19, 2025

Regarding the allegation: Staff are not providing adequate laundry services for residents. It is being alleged that resident #1's (R1's) clothing has not been washed since they arrived at the above facility. Let it be noted, that R1 was relocated from the Pasadena Fires (Pasadena Villa Senior Living Facility 198603286) and is residing at Cedars Assisted Living temporarily since 01/08/25. LPA conducted interviews with four (4) staff who informed LPA that the facility does provide laundry services on weekly basis to all residents in care. Additionally, LPA was informed that the facility has a set schedule for each of the facility rooms. LPA also reviewed the Admission Agreement from Cedars Assisted Living that confirmed laundry is part of basic services and are provided to all residents. During LPA’s physical tour, the laundry area that has washers and dryers were working and multiple baskets of resident clothes were also observed. LPA interviewed ten (10) residents that confirmed their laundry is washed on a weekly basis. Therefore, based on the LPA's observations, record review, staff and resident interviews, the above allegation(s) above is UNSUBSTANTIATED at this time. Regarding the allegation: Staff do not keep the resident rooms free from odor. It is being alleged that resident #1 (R1)’s toilet is clogged and there is an odor in the room. Let it be noted, that R1 was relocated from the Pasadena Fires (Pasadena Villa Senior Living Facility 198603286) and is residing at Cedars Assisted Living temporarily since 01/08/25. During LPA's physical tour, LPA did not observe R1's toilet to be clogged and there was no odor in the room. LPA interviewed four (4) staff to confirm that housekeeping services are being provided and maintenance services if needed. LPA interviewed ten (10) residents that confirmed their toilet is working properly. Therefore, based on the LPA's observations, record review staff and resident interviews, the above allegation(s) above is UNSUBSTANTIATED at this time. An exit interview was conducted, no citation(s) were issued, and a copy of this report was given to the Administrator.