complaint·April 8, 2025

Regarding the allegation: Staff does not have planned activities for the residents. It is being alleged that there are no planned activities. During LPA's interview with resident #1 (R1), R1 stated the planned activities do not come to their room. LPA asked R1 if they were bedridden and R1 stated, "no." LPA advised R1 that the activities room is upstairs and there are different types of activities such as bingo, movies to watch, chair yoga, exercise sessions, coloring sessions conducted with different dates and times. During LPA's interview with the Activities Director, the Activities Director provided the LPA with three (3) calendars displaying the different times and dates and displaying the type of activity. The calendar was for the two (2) memory care areas and the Assisted Living area. During LPA's tour, LPA observed bingo, movies, a large television, coloring items, games and books in the Activities Room. Furthermore, LPA observed one (1) of the memory care areas having an activity session in the patio area. LPA interviewed nine (9) residents that confirmed there is different types of activities everyday. Therefore, based on the LPA's record review and observations, resident and staff interviews, the above allegation(s) above is UNSUBSTANTIATED at this time. Regarding the allegation: Staff does not meet the needs of the residents. It is being alleged that Resident #1 (R1)'s needs are not being met. During LPA's interview with R1, R1 denied that their needs were not being met. R1 confirmed that everything they want takes some time to get but the staff do help them. Be advised, R1 is under Orange Home Health and receives medical and physical therapy. R1 also gets help from two (2) staff for different needs such as transferring from bed to wheelchair, showers, toiletry, dressing, grooming. LPA interviewed nine (9) residents that confirmed their needs are being met. Therefore, based on the LPA's record review, resident and staff interviews, the above allegation(s) above is UNSUBSTANTIATED at this time. Regarding the allegation: Staff are unable to properly lift a resident while in care. It is being alleged that Resident #`1 (R1) cannot be lifted properly by staff. During LPA's interview with R1, R1 confirmed that staff do help them transfer from the bed to their electric wheelchair. LPA asked R1 how many staff do you need to help you and R1 stated, "one (1) or two (2) depends what they need help with." LPA interviewed two (2) staff that confirmed R1 always has two (2) staff helping them unless its a diaper change which one (1) staff can do that. Let it be noted, R1 is also under Orange Home Health. LPA asked R1 if they go outside and R1 stated, "yes, in my electric wheelchair." Therefore, based on the LPA's record review, resident and staff interviews, the above allegation(s) above is UNSUBSTANTIATED at this time. Exit interview was conducted, no citation(s) were issued for the above allegation(s) and a copy of this report was given to the Medication Technician, Jolene Halog.