complaint·August 12, 2025

All other residents stated they were not physically abused by staff or forced to abuse themselves. Based on interviews, there is not enough information to verify the allegation. Therefore, the allegation is unsubstantiated at this time. --- Staff did not safeguard resident's personal belongings. It was alleged that someone stole R1’s clothes and slippers. To investigate the allegation, on 04/24/2025 LPA requested documents at around 10:30a.m., interviewed three (03) staff from 11:00a.m. to 12:30p.m. and fifteen (15) residents from 12:30p.m. – 3:00p.m. A review of R1’s Safeguard Personal Valuables inventory does not show alleged missing items. During interviews with staff, all staff stated they did not take R1’s slippers or clothes. During interviews with residents, one (01) resident stated staff take their clothing items such as Garfield slippers, Scooby Doo slippers and workout clothes. All other residents stated their belongings have not gone missing. Based on interviews and record review, there is not enough information to verify the allegation. Therefore, the allegation is unsubstantiated at this time. --- Staff left resident in soiled diaper for extended period of time. It was alleged that staff left R1 sitting in urine and poop for eight (08) hours. To investigate the allegation, on 04/24/2025 LPA interviewed three (03) staff from 11:00a.m. to 12:30p.m. and fifteen (15) residents from 12:30p.m. – 3:00p.m. During interviews with staff, all staff stated they check on and change incontinent residents every two (02) or as needed. Staff added residents are not left soiled for an extended time, that calls for service are answered within four (04) minutes. During interviews with residents, one (01) resident stated they are left soiled for an extended time. All other residents stated they are checked on often and all incontinent residents stated they are not left soiled for an extended time. Based on interviews, there is not enough information to verify the allegation. Therefore, the allegation is unsubstantiated at this time. (CONT. on LIC9099-C) --- Staff made inappropriate comments towards resident. It was alleged that staff S1 was standing at the end of the bed watching and laughing. To investigate the allegation, on 04/24/2025 LPA interviewed three (03) staff from 11:00a.m. to 12:30p.m. and fifteen (15) residents from 12:30p.m. – 3:00p.m. During interviews with staff, all staff stated they treat all residents with respect and dignity. Staff #1 (S1) added they do not taunt or laugh at residents. During interviews with residents, one (01) resident stated staff are not kind and taunt them. All other residents stated they are treated with respect and dignity. Based on interviews, there is not enough information to verify the allegation. Therefore, the allegation is unsubstantiated at this time. No health and safety hazards noted during the visit. Exit interview conducted. A copy of the report was issued.