complaint·October 8, 2025

Regarding the allegation: Facility staff does not ensure food is of good quality. It is alleged the facility does not serve quality food and that it is not completely cooked. During interviews, 10 out of the 11 residents initially interviewed stated the facility serves food that is of good quality and is fully cooked. During interviews with staff, all denied the allegation. Eight residents were not interviewed regarding this allegation. Regarding the allegation: Facility staff does not ensure the facility has a sufficient amount of food for residents in care . It is alleged the facility runs out of food during some meals and during the afternoon snack time. During interviews, 10 out of the 11 residents initially interviewed stated there is sufficient food for them during snack and mealtimes. During interviews with staff, all denied the allegation. Eight residents were not interviewed regarding this allegation. During the facility tour, LPA observed a sufficient amount of perishable and non-perishable food supplies to meet the needs of the 113 residents. Regarding the allegation : Staff do not follow special dietary plans for residents in care. It is alleged alternative meals are not provided to residents who have dietary restrictions. During LPA’s subsequent visit, eight additional residents were interviewed. During the interviews, residents stated they are provided alternative meals related to their dietary needs. During LPA’s 10/02/2025 visit, LPA observed that two residents were served an alternative meal based upon their dietary needs. Based upon LPA’s interviews and observations the allegations are unsubstantiated . Exit interview conducted and a copy of the report was provided.