complaint·December 22, 2025

Regarding the allegation : Facility is in disrepair. It is being alleged that several rooms'-baseboards, toilets, ceilings, and light fixtures need repairs. During LPA’s physical tour, LPA observed and obtained pictures of several rooms baseboards that were not stuck to the wall, toilets to be leaking, water damage to the wall and ceiling, a light fixture was exposed in one (1) of the resident's bathrooms. Be advised, these rooms were occupied by residents. Two (2) staff confirmed that they have seen the facility in disrepair in several rooms. Therefore, based on the LPA's observations, the allegation is SUBSTANTIATED at this time. Regarding the allegation : Staff did not ensure that facility is free of hazards. It is being alleged that bathtub(s) lacked slip pads, some room floors were lifting with gaps/dents that may cause hazards to the residents. During LPA’s physical tour, LPA observed and obtained pictures of several rooms bathtubs not to have slip-resistant mats, some room floors were lifting with gaps/dents that may cause trip/fall hazards to the residents. Be advised, these rooms were occupied by residents. Two (2) staff confirmed that they have seen several rooms that are hazardous to the residents and to staff. Therefore, based on the LPA's observations, the allegation is SUBSTANTIATED at this time. Regarding the allegation : Staff did not ensure that the facility is free of pests. It is being alleged that there were live roaches in some of the rooms. During LPA’s physical tour, LPA observed in one (1) of the rooms to have roaches. Be advised, this room was occupied by a resident. Two (2) staff confirmed that they have seen roaches/pests in several rooms. Therefore, based on the LPA's observations, the allegation is SUBSTANTIATED at this time. An exit interview was conducted, citation(s) were issued, a civil penalty issued, appeal rights and a copy of this report was given to the Resident Care Director/Administrator.