Incident investigation·March 4, 2026

Licensing Program Analyst (LPA) Abeye Duguma conducted an unannounced Case Management visit regarding a recent incident report submitted February 20, 2026. The Serious Incident Report (SIR) states on February 20, 2026, multiple allegations of abuse involving staff member Claudia Sosa and three residents were reported by staff. The allegations include rough handling during personal care resulting in the resident crying out in pain, verbal abuse and intimidation causing emotional distress and fear of requesting assistance, and forceful feeding despite the resident's inability or refuse to eat. During interviews the Administrator stated facility took immediate action upon notification, initiated an internal investigation and suspended Claudia Sosa from duty. All responsible parties were notified. Facility reported the incident to the police, and a copy of the responding officers was provided. Subsequently, an in-service abuse and reporting training was completed by all staff. A review of facility files shows that Sosa was fingerprint cleared and completed all training. No health and safety hazards were noted during the visit. Nothing further at this time. Exit interview conducted and a copy of the report was issued.