complaint·October 3, 2023

Allegation: Residents are not being showered It is alleged that staff do not provide showers to residents on a regular basis. To investigate this allegation, LPAs conducted an interview with two (2) out of four (4) residents, who was able to communicate, and were informed that the facility provides showers and they had no concerns regarding this allegation. In addition, LPAs observed all four (4) residents appeared to be clean, well groomed and well taken care of. Moreover, interviews with the Administrator and two (2) staff members revealed that the facility provides showers at least twice a week or as needed. In addition, review of records also revealed that three (3) out of four (4) residents receive hospice services and are scheduled to have two (2) showers weekly and one (1) resident is being provided two (2) showers weekly by the Home Health Agency aid. Allegation: Staff physically abuses the resident in care It is alleged that a facility caregiver abuses other residents by slapping them on their hands. LPAs conducted an interview with two (2) out of four (4) residents, who were able to communicate, and were informed that the facility staff are nice and take good care of them. Moreover, LPAs conducted an interview with the Administrator and two (2) staff members and all denied the allegation and reported no resident ever complained being physically abused. Lastly, LPA Panushkina interviewed two (2) Social Workers over the phone and both informed LPA that they've visited this facility numerous times and never witnessed any staff members physically abusing residents. Allegation: Facility financially abused resident in care It was alleged that facility financially abused resident (R1) in care. LPAs conducted an interview with two (2) out of four (4) residents, who were able to communicate and were informed that the facility has no access to their finances and their family take care of everything for them. In addition, LPAs conducted an interview with the Administrator and two (2) staff members and all denied ever having access to R1's or other residents' finances/bank accounts. LPAs were also informed by the Administrator that R1 purchased a lot of cannabis. Moreover, interview with two (2) social workers confirmed that due to R1's drug use in the past, R1 spend majority of his/her money to buy edibles/cannabis. Based on inspection, observation and interviews there is no sufficient evidence to support the allegation. Therefore, all allegations are Unsubstantiated at this time. Exit interview conducted and copy of this report signed and delivered.