complaint·July 27, 2023

(Report Continued from LIC 9099...) It was alleged that staff do not ensure the safety of food served to residents. It was reported that residents are constantly getting sick even after eating the food served. While conducting the walkthrough, the refrigerator, freezer, and pantry were observed to have sufficient food from all different food groups. Food labels were inspected and checked for dates and expiration dates. Food labels had expiration date clearly marked. Interviews conducted with staff revealed food is typically arriving at the facility every other day and food is checked for quality at the same time as it is being received. Interviews conducted with residents revealed they had no concern with the food being served by the facility; and 9 out of 9 residents interviewed reported no issues with the quality of food and denied getting sick due to the food at any time while living at the facility. Based off the information obtained during the investigation, the Department does not have sufficient evidence to support the allegation of “Staff do not ensure the safety of food served to residents.” Therefore, this allegation is deemed Unsubstantiated at this time. It was also alleged that staff do not maintain food service equipment. It was reported that mold has been previously reported on the food service equipment. While conducting the walkthrough, the coffee, soda, and food service machines were observed and checked for cleanliness. Review of documents revealed the facility had a third-party company come out to the facility in the last 30 days to service the fountain drink machine. Additionally, the service ticket states the third-party company inspected the ice machine and had valve adjusted; however, the service ticket did not report any mold on the machine at the time the service was done. Interviews conducted with kitchen staff revealed the cleaning of the food service machines is done every night. Staff maintain the machines clean everyday and stated they clean the nozzles and certain parts inside on a daily basis to ensure no bacteria grows inside. Based on LPA observation, record review, and interviews, the Department does not have sufficient evidence to support the allegation of “staff do not maintain food service equipment”. Therefore, this allegation is deemed Unsubstantiated at this time. Exit interview conducted. No citations issued at this time. Report was reviewed and a copy was issued.