The Reserve at Thousand Oaks

Personal Rights of Residents in All Facilities:(a) Residents in all residential care facilities for the elderly shall have all of the following personal rights: (2)To be accorded safe, healthful and comfortable accommodations... This requirement is not met as evidenced by: Based on interviews conducted with random residents, the licensee did not comply with the section cited above, as residents living in the outer buildings felt unsafe and uncomfortable room temp. during the SCE power shut off in 1/2025. Room temp. were freezing cold and there was no emergency

Based on observation, the licensee did not comply with the section cited above as fruit/drain flies were observed in both the kitchen and in the server station just outside the kitchen, which poses a potential health and personal rights risk to persons in care.

Based on observation, the licensee did not comply with the section cited above as the Fitness Room in the main building was observed to be unlocked and unattended and contained accessible scissors and screwdrivers, laundry detergent was left unattended in the laundry room, as well as an additional staff office was left unattended and contained staff's persoal items, personal care items and COVID tests, which poses a potential safety risk to persons in care.

Based on observation and interview, the licensee did not comply with the section cited above as the ceiling in the main building second floor common area was covered in plastic and observed to be leaking water and has been for about a month, which poses a potential health and safety risk to persons in care.

Based on observation], the licensee did not comply with the section cited above as water in room F7 measured at 138.4 degrees F and water in E1 measured at 133.1 degrees F, which poses an immediate safety risk to persons in care.

87465(g) Incidental Medical and Dental Care. (g) The licensee shall immediately telephone 9-1-1 if an injury or other circumstance has resulted in an imminent threat to a resident’s health including ... an apparent life-threatening medical crisis ...This requirement is not met as evidenced by: Based on interview and record review, the licensee did not comply with the section cited above, as staff failed to call 9-1-1 when R1 was experiencing chest pains and instead called R1’s responsible party, which poses an immediate health and safety risk to residents in care.

Based on the medication audit, the licensee did not comply with the section cited above, as the medication count was off for 1 out of 5 residents (R1), which poses an immediate health and safety risk to residents in care.

Based on record review, the licensee did not comply with the section cited above in 3 out of 6 staff files (S1, S2, S3), which poses a potential health and safety risk to residents in care.

87468.1(a)(1) Personal Rights of Residents in All Facilities. (a) Residents in all residential care facilities for the elderly shall have all of the following personal rights: (1) To be accorded dignity in their personal relationships with staff, residents, and other persons.This requirement is not met as evidenced by: Based on interviews, the licensee did not comply with the section cited above, as S1 admitted to hugging and kissing R1 on the forehead, as well as accepted gifts from residents, which poses an immediate personal rights risk to residents in care.

87217(b) Safeguards for Resident Cash, Personal Property, and Valuables Every facility shall take appropriate measures to safeguard residents' cash resources, personal property and valuables which have been entrusted to the licensee or facility staff.This requirement is not met as evidenced by: Based on the investigation, the licensee did not comply with the section cited above as it related to R1's air mattress, which poses a potential personal rights risk to residents in care.