complaint·April 17, 2024

In addition, telephonic interview was conducted with twelve (12) randomly selected residents and other potential witnesses through-out the course of investigation and on 04/17/2024 from approximately 9:30am-11:30am. Executive Director Elizabeth Spencer stated that the residents and families were update as she would receive information/updates from Ventura County Public Health (VCPH). According to Ms. Spencer the Community dining and group activities were stopped and resumed per order from VCPH. Ms. Spencer provided records confirming communication with residents and families. Records provided included but not limited to viral outbreak memo letter dated 11/16/2023 and 11/24/2023 providing notification to residents and families of the outbreak and updates; log of the facility “viral outbreak messaging” alert updates sent via phone messaging and live contact; and communication record from 11/16/2023 – 12/07/2023 between the facility and the VCPH from the onset of the outbreak to the VCPH clearance. Staff also confirmed that Executive Director and staff kept residents and families update with the progress and status of the outbreak as they were informed by VCPH. Twelve out of twelve residents and other potential witnesses interviewed confirmed that facility Executive Director and staff kept residents and families up to date with the outbreak back in 11/2023 - 12/7/2023. Resident and families reported no concern with the way the outbreak was handled. Residents confirmed receiving continuous updates by Executive director via letter, phone and in person (live) by staff. Based off the information obtained during the investigation, the Department does not have sufficient evidence to support the allegation of “ Facility staff are not communicating with residents or their representatives regarding outbreak updates. ” Therefore, this allegation is deemed Unsubstantiated at this time.