complaint·November 6, 2025

Report Continued from LIC 9099... It was alleged that staff did not ensure that the facility kitchen was kept free of rodents. It is the complainant’s concern that rodents have been observed near the kitchen area. During today’s visit, the LPA, along with the ED, toured the kitchen and food service areas. The LPA observed multiple rodent boxes and traps set in place. Record review and interviews conducted revealed that the facility has been receiving monthly pest control services from Pacific Exterminator and that additional rodent control services were initiated as soon as a potential rodent issue was identified. Interviews with kitchen staff indicated that although the pest control company visits several times a week to inspect and replace traps, staff have never personally observed any rodents. Additionally, staff also confirmed that the pest control company consistently inspects and replaces the rodent boxes and traps. Further record review and interviews conducted revealed that the facility has also contracted Ventura Pest Control to provide supplementary services in the meantime. Moreover, staff reported that no residents have expressed any concerns or reported rodent sightings anywhere in the facility. Additionally, the facility has consistently taken measures to ensure that the kitchen remains free of rodents. Based on the information obtained and reviewed, although the allegation may be valid, the Department has insufficient evidence to support allegation "staff did not ensure that the facility kitchen was kept free of rodents ". Therefore, this allegation is being deemed Unsubstantiated at this time. Exit interview. A copy of the report was provided.