complaint·January 28, 2026

Also during the subsequent visit today, additional eight (8) random residents and other potential witnesses were interviewed at 11:30am and from 12:30pm-2:30pm. Furthermore, LPA and ED toured the facility kitchen and reviewed food service during lunch. Following is a summary of the investigation findings: During the initial complaint visit, LPA observed the kitchen to be clean and without any noticeable issues handling/cooking food items. The LPA noted staff present in the kitchen preparing and cooking meals. During the subsequent complaint visit the kitchen was observed to be clean and hazard free. Facility's January 2026 Dietitian Report did not reveal any food preparation and meal service issues. According to staff interviews, the cooks and staff preparing/handling food items including but not limited to meats wear gloves. Staff in the kitchen observed wearing gloves and hair nets. LPA was informed that the servers that do not handle/prepare meals are not required to wear hair nets or gloves. Staff stated that meats and seafood are put in the refrigerator overnight to thaw for the weeks planned menu. Facility cook stated that all meals are cooked well and nothing is ever under cooked or left out in the kitchen; everything requiring refrigeration is covered and stored appropriately. No complaints received from the residents regarding undercooked meats. According to the ED there have been no known reportable issues with any illness in relation to facility food contamination. Interview conducted with sixteen (16) random residents revealed no issues or concern with the facility, food or food service. Residents interviewed expressed being satisfied with the food service and meals. Sixteen (16) out of sixteen (16) residents interviewed were all satisfied with the culinary team and food quality. Potential witness interview revealed R1 tested positive for “Campylobacter” which is a foodborne illness; cause from cross contamination; consuming undercooked poultry or drinking contaminated water. Interview with R1 and records reviewed revealed that R1 is independent and responsible for self. According to R1 they have no issues or concerns with the meals at the facility. R1 did not recall getting ill from anything that they ate at the facility. R1 shared that they don’t always eat the facility meals. R1 confirmed that they do eat out sometimes. R1 could not recall when they last ate out. R1 did not recall if they ate out in the month of 10/2025 or 11/2026. Based on the above information gathered, although the allegation may be valid, there is insufficient evidence to support the allegation or that a violation occurred; therefore, the allegation “Staff do not prepare and serve food in a safe and healthful manner” is deemed unsubstantiated at this time.