Complaint·March 22, 2023

Staff transfer residents in a rough manner resulting in bruising. On the allegation that ‘Staff transfer residents in a rough manner resulting in bruising’; it is the complainant’s concern that the staff transfers the residents very aggressively, and move them in any type of way they can to get them transferred. To investigate the complaint, LPA attempted to interview the residents, and two(2) out of five(5) residents revealed that they are ‘ok’, however their expressive language was limited, and could not provide full sentence answers. Three (3)residents were unable to answer questions due to their conditions. The LPA interviewed the Administrator, and they stated that they are not aware of the staff being aggressive with residents, while being transferred or at any time of the day. On 03/21/2023, the LPA interviewed R1’s responsible party (RP) who stated that while R1 was at the hospital, R1 had multiple IVs, which R1 attempted to remove forcefully. R1 has been prescribed blood thinners since they left the hospital. RP stated that R1 returned to the facility, and the bruises on R1’s arm may have been a result of the IVs, and R1 attempting to remove them. RP was made aware of the bruises on R1’s chin by the administrator, and was brought to the attention of the hospital staff by the administrator. While interviewing residents, the LPA conducted a visual inspection of residents, and all appeared to be ok, no bruising was noted on their exposed skin. Based on the information obtained through observation and interviews, there is not sufficient evidence to support the allegation that Staff transfer residents in a rough manner resulting in bruising Therefore, the allegation is deemed Unsubstantiated at this time. Staff yell at residents On the allegation that ‘Staff yell at resident’; it is the complainant’s concern that the staff’s tone of voice was condescending, rather than encouraging towards the resident, and yelling to the resident#1(R1), when giving instructions to R1. To investigate the complaint, LPA Urena interviewed two out of five residents. The interviews revealed that they are ‘ok’ Additionally, the LPA interviewed the Administrator and responsible parties(RP). The Administrator stated that the staff (due to their ethnicity) tend to be dry in their expressive language, and tend to use a higher tone of voice, which may appear to visitors that they are yelling. Additionally, because the residents are hard of hearing, the staff may raise their tone of voice. Administrator stated that they are not aware of staff yelling at residents. The LPA interviewed R1’s responsible party, and the RP stated that since R1 has been at the facility, they have observed facility staff to be kind, sweet, and loving towards R1. R1 seems to be happy and smiling since they have been at facility. Continues on LIC 9099C... Although the allegation may have happened, based on the information obtained through observation and interviews, there is not sufficient evidence to support the allegation that staff yells at residents. Therefore, the allegation is deemed Unsubstantiated at this time. Staff make inappropriate comments towards resident. On the allegation that ‘Staff make inappropriate comments towards resident’; it is the complainant’s concern that the staff are making inappropriate comments about R1’s appearance. To investigate the complaint, LPA Urena interviewed residents. However, the residents were unable to answer the questions asked by the LPA due to their conditions. The LPA interviewed the Administrator about staff making inappropriate comments, and the administrator stated that they have never witness staff make inappropriate comments, they continuously work with staff, and train them on how to work with the residents. The LPA interviewed the residents’ responsible parties(RP), and the interview revealed that staff appear to be patient, and kind to the residents. Although the allegation may have happened, based on the information obtained through observation and interviews, there is not sufficient evidence to support the allegation that staff make inappropriate comments towards resident. Therefore, the allegation is deemed Unsubstantiated at this time. No citations were issued. Exit interview was conducted via phone with the Administrator. A copy of the report was issued.