Villa Catherine Senior Care Facility

87468.1(14) – Personal Rights of Resident - To have reasonable access to telephones, to both make and receive confidential calls. The licensee may require reimbursement for long distance calls.This requirement was not met as evidenced by: Based on Auditor’s interviews, the licensee did not provide access to a telephone for R1. This poses a potential risk to the to the personal rights and safety of R1.

Licensee responsibility for records confidentiality

87506 (c)(1) Resident Records - The licensee shall be responsible for storing active and inactive records and for safeguarding the confidentiality of their contents...make available confidential information only upon the resident’s written consent or that of his designated representative.This requirement was not met as evidenced by: Based on Auditors, record review, the licensee did not ensure that resident financial records were kept confidential. This poses a potential risk to the personal rights and safety of R1.

Enumerated rights; severability(a)(10) Residents of residential care facilities for the elderly shall have all of the following rights: To be free from neglect, financial exploitation... physical, or sexual abuse.This requirement is not met as evidenced by: Based on Auditing department’s interviews and record review licensee did not comply as licensee’s friend/relative stole R1’s checkbook, forged R1’s signature, pretended to have POA over R1 and attempted to misappropriate the money from R1’s bank account, which poses an immediate health and personal rights risk to persons in care.

87405(3) Administrator – Qualifications and Duties – Ability to maintain or supervise the maintenance of financial and other records.This requirement was not met as evidenced by: Based on Auditors interviews and record review, the licensee’s relative/ friend was able to access R1’s check book, forged R1’s signature, pretended to have POA over R1 and attempted to misappropriate the money from R1’s bank account, which potential health and personal rights risk to persons in care.