Office review·April 2, 2026

On 04/02/2026, an Informal Conference was held at the Woodland Hills Adult and Senior Care Regional Office. In attendance included Licensing Program Manager (LPM) Desaree Perera, Licensing Program Analysts (LPAs) Trevor Bryne, Brian Balisi and Licensee Representative Areg Allen Sarkissian. The purpose of today’s Informal Conference is to discuss a complaint dated 02/10/2021 (Complaint Control # 29-AS-20210210152037). The Administrative Action process was explained to the licensee, as well as the role of an Informal Conference. On 02/10/2021, the Department received a complaint alleging financial abuse of a resident. The complaint was substantiated on 08/26/2021 and citations were issued for Enumerated Rights and Administrator Qualifications. Additionally, the Department conducted a Case Management and issued citations for violations observed during the course of the investigation that were not alleged in the complaint. These citations included Resident Records, and Personal Rights of a Resident. All citations were appealed by the licensee, and an appeal response letter was sent to the licensee on 07/22/2022, informing that all citations are upheld due to licensee not providing justifications to support the dismissal. CONTINUED ON LIC 809C. Discussions were held regarding excluded individuals being present at the facility and having access to residents. Additionally, LPM discussed the importance of ensuring all residents are accorded a safe environment free from financial exploitation. Licensee representative explained that the excluded individual was a referral agent who helped to admit a resident to the facility. The Licensee representative stated that the family of this resident worked with the referral agent and had minimal communication with the facility at the time of admission. The Licensee representative reiterated that the referral agent was not an employee of the facility but the Licensee representative took full responsibility for the actions of the facility. The Licensee representative stated that they understand the importance of safeguarding resident’s cash resources. Additionally, the Licensee representative understood the importance of vetting individuals prior to allowing them access to residents of the facility. Exit interview conducted and a copy of report was issued.