Complaint·May 17, 2023

A review of R1’s physician report conducted on 12/28/2022 at 2:26pm, revealed that R1 is able to communicate their needs and able to manage their own cash resources. Based on interviews, observations, and record review there is not enough corroborating evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED at this time. No health and safety hazards are noted during this visit. No deficiencies cited, exit interview conducted, copy of report and appeal rights issued. 2. Staff did not accord resident privacy on a phone call. It is alleged that staff was on the line, when resident #1 (R1) contacted the bank. Staff asked R1 to confirm their balance in his new account along with other reminders. To investigate the above allegation LPA conducted interviews with staff on 12/28/2022 at approximately 2:38PM, and R1 on 01/13/2023 at 11:18AM. Interview with R1 confirms that R1’s case manager assists them with conducting their personal business and they do not know the person named as the staff member that was suppose to be assisting R1 on the phone. They have never had help from the person named and no staff member by that name works at the facility. Interviews with facility staff confirm that R1 is getting assistance from the case manager who is not facility staff. A review of R1’s physician report conducted on 12/28/2022 at 2:26pm revealed that they have periods of mild confusion. Based on interviews, observations, interviews and record review there is not enough corroborating evidence to prove the alleged violation did occur, therefore the allegation is UNSUBSTANTIATED at this time. No health and safety hazards are noted during this visit No deficiencies cited, exit interview conducted, copy of report and appeal rights issued.