complaint·August 2, 2022

Staff did not provide wheelchair assistance to the resident Regarding the allegation above, it was alleged that staff do not help push R1’s wheelchair as needed. From interviews, S1 has witnessed R1 move independently with both a cane and a wheelchair. From observation, R1 used a cane independently on 08/02/2022 at 1:45 p.m. From record review, R1 requires “limited assistance” with mobility. The facility planned to “encourage [R1] to use all assistive devices” and “supervise and assist participant as needed” Based on observation, record review, and interview, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. Therefore, the allegation is deemed UNSUBSTANTIATED at this time. Staff speak inappropriately to a resident Regarding the allegation above, it was alleged S1 spoke aggressively to R1 during an incident on 07/01/2022 around 12:45 p.m. From interviews, S1 and S2 confirmed that the incident involved speech with high volume, but S1 was not aggressive. Based on interviews, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. Therefore, the allegation is deemed UNSUBSTANTIATED at this time. Staff do not ensure safe and healthful living accommodations by providing as needed assistance to resident in care Regarding the allegation above, it was alleged the facility did not accommodate R1 in a first floor apartment as promised. From interviews, R1 stated they had a verbal agreement with the previous administrator that staff would either push R1 down to the cafeteria or bring meals to R1’s room. S1 offered two consecutive meal deliveries to R1’s room. S1 explained further meal deliveries would come at an additional charge. S1 has offered R1 three different roommates who R1 refused. S1 also confirmed other residents with wheelchairs and walkers live on the second floor. From observation, R1 was placed in a room on the second floor closest to the elevator. Based on interviews and observations, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. Therefore, the allegation is deemed UNSUBSTANTIATED at this time. Exit interview conducted. Copy of report provided.