complaint·June 26, 2023

Interview, with Chris revealed the facility does not have a designated vehicle for transportation. According to Chris, prior to the facility going through a change in ownership the facility did have a vehicle and actively transported residents to and from medical appointments. Since the change the facility encourages residents' family members to provide transportation to medical appointments and if family is unable to provide transportation the facility will arrange transportation through a third-party provider such as Access, Uber, taxi and other program vehicles at a cost to be covered by the resident or residents' insurance. Furthermore, according to Chris, as a last resort he has driven residents to medical appointments as well. Four (4) out of six (6) residents interviewed today reported no issues with obtaining or asking for transportation to medical appointments. Resident's that stated they have had family assist them with transportation needs noted it does not happen often and has not been an issue or concern. Record review revealed, the facility's admission agreement noted “the facility will arrange transportation through a third-party provider such as Access Para-Transit, Medical van, clinic shuttle, taxi, a family or friend”. Admission agreement Section 3 on Assistance in meeting necessary medical and dental needs, also noted, "we shall ensure that transportation is arranged if assistance is needed or desired by resident". Based on interviews and record review, although the allegation may have happened or is valid, there is insufficient evidence to prove the alleged violation did or did not occur. Therefore, the allegation is deemed UNSUBSTANTIATED at this time. Exit interview conducted. Appeal rights discussed. Copy of report provided.