complaint·July 28, 2023

Per observation, all ten rooms appeared to be maintained at a comfortable temperature, ranging between 70 to 75 degrees. In addition, LPA spoke with ten (10) of ten (10) residents, who stated the air conditioning unit in their room is functional. These residents expressed no complaints about the use of their air conditioning unit during extreme heat, as their AC unit works good. Per interviews with the administrator and care coordinator, each resident room has their own AC unit installed on the wall for the resident to adjust the temperature as they please. Only the hallways, conference room, and common areas have central air. Both administrator and care coordinator stated that if one AC unit breaks down, it gets replaced almost immediately. As a precaution, because of extreme temperatures during the summer, the licensee had been proactive and purchased approximately ten (10) new AC units, which are reserved in storage, in case a resident's AC unit breaks down. LPA observed these reserved units in storage, and also obtained a copy of the invoice as they have recently been purchased on 06/28/23. Based on the information obtained, there was insufficient evidence to corroborate the allegation of staff not maintaining facility in good repair. Therefore, the allegation is deemed Unsubstantiated at this time. Staff are not meeting resident's need for clean linens: In regards to the allegation, it was reported that R1 does not receive sheets but once a week. During the course of the investigation, LPA conducted a physical plant inspection. The building is two stories. LPA inspected five (5) of five (5) resident rooms on the first floor, and five (5) of five (5) resident rooms on the second floor, totalling ten rooms and observed clean fresh linens that had just been serviced by housekeeping. In addition, LPA spoke with ten (10) of ten (10) residents, who expressed no complaints about not getting clean linens. These residents confirmed that housekeeping changes their sheets once per week, or sometimes, as needed. Per interviews with the administrator, care coordinator and one (1) of one (1) housekeeping staff, linens and towels are changed once per week or as needed due to incontinence issues that can occur at times. Based on the information obtained, there was insufficient evidence to corroborate the allegation of staff not meeting resident needs for clean linen. There fore the allegation is deemed Unsubstantiated at this time. Staff are not meeting resident's incontinence care needs. In regards to the allegation, it was reported that R1 does not receive diapers. Interview with the administrator and care coordinator deny the allegation. According to both, R1's insurance covers their incontinent needs. R1 is also in the Assisted Living Waiver (ALW) which funds their incontinent products. R1 also wants a specific brand of diaper, which R1's family helps supplement in purchasing. Interview with R1 confirm that their needs for incontinent care and diapers are met. LPA also interviewed R1's family, who confirm that R1's needs for incontinent care and diapers are also being met. R1's family expressed no complaints or concerns with facility regarding the care and services provided to R1, and is satisfied with the care and supervision provided by facility staff. Based on the information obtained, there was insufficient evidence to corroborate the allegation of staff not meeting R1's incontinent care. Therefore, the allegation is deemed Unsubstantiated at this time.