complaint·November 28, 2023

on 11/21/23, Staff 1 (S1) observed R1 shaking and having trouble breathing. R1's vitals were checked and oxygen level was low. Paramedics were called for immediate medical attention. R1 was taken to the emergency room and admitted for pneumonia and acute asthma exacerbation. R1 is currently at the hospital, but set for discharge today (11/28/23). Interviews with residents also do not corroborate with the allegation of staff not ensuring the resident's health care needs are not met. No complaints or concerns addressed by the resident regarding their care at the facility. Based on the information obtained, there was insufficient evidence to prove that staff did not ensure resident's health care needs were met. Therefore, the allegation is deemed Unsubstantiated at this time. Resident in care is not provided adequate food service: In regards to the allegation, it was reported that R1 requires assistance with having food given to them, but is not getting any help from staff. Interviews with the administrator and staff reveal that R1 is independent, and can feed self. Review of R1's physician's report and admission agreement confirm that R1 is independent, can feed self, and has no additional cost for food service. Interview with residents reveal no complaints or concerns regarding food service. Residents reveal that they are all independent and can feed themselves. Based on the information obtained, there was insufficient evidence to prove that the resident in care is not being provided adequate food service. Therefore, the allegation is deemed Unsubstantiated at this time. Staff do not ensure the facility is kept at a comfortable temperature for residents in care: In regards to the allegation, it was reported that the heater in the facility is turned on so high that it is not safe for the residents in the home. Interviews with the administrator and staff deny the allegation. Both stated the temperature is controlled centrally. The thermostat is always set between 71-76 degrees. Thermostat is locked, therefore, no residents have access to adjust. LPA conducted a physical plant inspection to insure the room temperature is maintained at a comfortable level. Currently temperature on the thermostat read at 70 degrees. Interviews with residents reveal no complaints about their rooms, or the home being maintained at an uncomfortable level, or at a temperature so high that it is not safe. Pursuant to title 22, Division 6, Chapter 1, " The licensee shall maintain the temperature in rooms that clients occupy between a minimum of 68 degrees F (20 degrees C) and a maximum of 85 degrees F (30 degrees C)." Therefore, based on the information obtained, the allegation of facility staff not keeping a comfortable temperature for residents in care is deemed Unsubstantiated at this time.