complaint·February 12, 2026

Based on LPA’s observations and interviews conducted, the allegation is deemed Unsubstantiated at this time. Allegation: Staff are not serving an adequate amount of food portions to a resident in care it was alleged that facility staff served only a banana as breakfast to a resident. During the physical plant tour, LPAs and LPM observed that one resident was served eggs, pork chorizo, yogurt, and bread for breakfast. Additionally, LPAs observed that the facility maintained a sufficient supply of both perishable and non-perishable food items properly stored, including eggs, yogurt, frozen meats, fruits, and vegetables. Interviews confirmed 1 out of 4 residents state that food portions provided at the facility are adequate. Two of the 4 residents did not want to be interviewed. Based on LPA’s observations and interviews conducted, the allegation is deemed Unsubstantiated. Allegation: Staff did not prevent a resident from using foul language towards another resident in care. It was alleged that a resident used inappropriate language within the facility. Interview with 1 out of 4 residents denied the allegation and stated that they had not witnessed any resident using inappropriate language. LPA and LPM attempted to interview 2 out of 4 residents; however, both residents declined to be interviewed. Based on the information obtained, there is insufficient evidence to support the allegation. Therefore, the allegation is deemed Unsubstantiated at this time. Exit interview conducted, copy of this report signed and delivered. Based on LPA’s observations and the interview conducted with R1, the allegation is deemed Substantiated at this time. Allegation: Staff did not keep facility free of insects. It was alleged that flies were entering residents’ rooms. During the physical plant tour, LPM/LPA observed screen window and screen doors to be in good repair. LPA and LPM observed a large mosquito and a large black gnat insect on the wall in Room #4. LPM observed the sliding door in room #4 to be open cracked letting insect in. Staff was busy with other tasks and did not observed or close the door to keep the room free from insects. LPA/LPM interviewed R1 who confirmed the allegation. R1 stated that backyard doors are frequently left open, allowing insects to enter the facility. Even though the administrator contracts monthly with a pest control company it is staff's responsibility to make sure screen doors and the sliding doors are maintained closed to keep the facility free from insects. Based on LPA’s observations and interviews conducted, the allegation is deemed Substantiated at this time. Allegation: Staff does not maintain a comfortable temperature for residents in care It was alleged that staff maintain the facility at a cold temperature. During the physical plant tour, LPAs and LPM observed that the NEST thermostat was turned off. The temperature in the common areas measured 65°F, and resident rooms measured approximately 67°F. Interview with R1 confirmed the allegation, stating that residents were required to wear additional layers due to the low temperature. The Administrator stated that it is challenging to adjust the temperature to accommodate everyone’s preference simultaneously. Based on LPA’s observations and interviews conducted, the allegation is deemed Substantiated at this time. Exit interview conducted, citations issued, appeal right given and copy of this report signed and delivered.