complaint·March 5, 2026

Allegation: Staff does not ensure bathroom toilet is kept in good repair. It was reported that staff turned the water off to one of the toilets that is located in the master bedroom and that the toilet is not operational. To investigate this allegation, LPA conducted tour of the bathroom referenced in the complaint, and other resident accessible bathrooms and observed the master bathroom toilet was operational at the time of the inspection and the second bathroom area under complete renovation. No standing waste or unsanitary condition was observed in the bathroom. During interview, the Administrator stated that as they previously reported to the Department, the facility is going under renovation and that on 2/25/2026 as part of the bathroom work, the water was shut off for approximately fifteen (15) minutes in order to complete plumbing related work. The Administrator also added that residents were informed prior to the shutoff and water service was restored immediately after the work was finished. The facility had at least one other bathroom/toilet available to residents use during the temporary interruption. Interview with the staff/Caregiver stated that the water was temporarily tuned off due to renovation work and was restored shortly after. Staff also added that all residents were informed about the water would be off briefly in master bathroom and were told that the main bathroom is available during the shutoff. Residents interviewed stated that they never experienced problems with the toilet being out of repair and added they never had lack of access to a functional toilet and did not see waste sitting in the toilet. Based on observations and interviews, there is no sufficient evidence to support the allegation. Therefore, the allegation is determined to be Unsubstantiated. No Deficiency issued during today's visit. Exit interview conducted and copy of this report signed and delivered.