complaint·March 5, 2024

Staff did not assist resident in a timely manner/ Staff did not meet resident's diapering needs : In regards to the allegation, it was reported that on or around 02/28/24, at approximately 6:00am, a resident had a fall. This resident was left unassisted on the floor for a period of time, in their urine and feces. There were no residents or witnesses identified to these allegations. Interviews with the administrator and staff deny the allegation. Interviews with three (3) of the four (4) residents could not confirm that the allegations occurred. During interviews with these residents, it was revealed that each resident is able to go to the bathroom or take care of their toileting needs on their own. In addition to these interviews, LPA reviewed each resident files, and it revealed that all the residents can manage their own toileting needs. Based on the information obtained, there was insufficient evidence to corroborate the allegation of staff not assisting a resident in a timely manner, or staff not meeting a resident's diapering need. Therefore the allegations are deemed Unsubstantiated at this time. Staff did not provide adequate food service: In regards to the allegation, it was reported that the facility does not provide a balanced meal, serving mostly burned toast and baloney. Interviews with the administrator and staff deny the allegation. Interviews with three (3) of the four (4) residents also deny the allegation. Residents did not express any concerns of the food service, stating they are satisfied with what's being served. In addition to interviews, LPA conducted an inspection of the food supply and observed a variety and sufficient supply of perishable and non-perishable food. During the day's visit, LPA observed lunch, which is chicken stew, consisting of carrots, potato and rice. Based on the information obtained, the allegation of staff did not provide adequate food service is deemed Unsubstantiated at this time. Staff did not provide a comfortable environment for residents: In regards to the allegation it was reported that Staff 1 (S1) disturbs residents in the morning by intentionally talking loud and turning up the radio and television to wake them up by 5am. Interviews with the administrator and staff deny the allegation. During LPA's interview with S1, S1 was observed to be soft spoken. Interviews with three (3) of the four (4) residents also deny the allegation, and expressed no complaints towards S1. Based on the information obtained, the allegation of staff not providing a comfortable environment is deemed Unsubstantiated at this time. Staff did not accommodate resident based on resident’s health conditions/ Staff mismanaged resident medication : In regards to the allegations, it was reported that the licensee admitted a resident who requires a higher level of care, and 24 hour supervision. It was also reported that resident medications are mismanaged. The reporting party did not identify this resident, or the conditions requiring the higher level of care. Nor did the reporting party identify residents whose medications were mismanaged. Interviews with the administrator and staff deny the allegation. There are no residents at the facility with a restricted or prohibited condition. Interviews with three (3) of the four (4) residents expressed no complaints or concerns with staff ever mismanaging their medications. During LPA's physical plant inspection, LPA observed the residents at the home to be appropriate and aware of their surroundings. Only one resident was observed to require the use of a wheelchair, but this resident was able to manage their own needs. In addition, LPA conducted a record review of resident records and did not observe any of the resident records indicating the need for 24 hour supervision, or a higher level of care. Medications were also reviewed, and no discrepancies were observed. Based on the information obtained, there was insufficient evidence to corroborate the allegations of staff not being able to accommodate a resident's health needs, or staff mismanaging a resident's medication. Therefore, the allegations are deemed Unsubstantiated at this time.