complaint·August 29, 2024

Resident was verbally abused while in care: In regards to the allegation, it was reported that there was a physical incident between R1 and S1 which resulted in S1 contacting law enforcement and the fire department. R1 also reported that S1 was verbally "aggressive" towards them. Details were unknown as there was no time, date or witnesses identified. Interviews made with two of two staff deny the allegation. According to staff and the administrator, R1 has a history of making false accusations. Moreover, interviews with staff and one resident stated that it was R1 being aggressive to staff, which resulted in a call to law enforcement. No reports were left by law enforcement. Review of R1's records indicate that R1 has a diagnosis that can contribute to them making these claims. Interviews made with six (6) of six residents also do not corroborate with the allegation. Resident interviews also reveal that they have never witnessed staff being aggressive towards their peers. Based on the information obtained, there was insufficient evidence to prove R1 was verbally abused while in care. Therefore, the allegation is deemed Unsubstantiated at this time. Staff does not assist resident in a timely manner: In regards to the allegation, it was reported that when R1 makes a request for assistance or asks for something, S1 takes a long time to respond, and at times go missing. Interviews with two (2) of two staff deny the allegation, revealing that they haven't gotten any complaints or concerns of them not replying for assistance within a timely manner. Moreover, staff stated most residents are independent and prefer to get things done on their own. Interviews with six (6) of six residents do not corroborate with the allegation, stating they do not have any concerns with staff not being able to meet their needs, or not replying to their calls for assistance in a timely manner. Based on the information obtained, there was insufficient evidence to prove that staff do not assist residents in a timely manner. Therefore, the allegation is deemed Unsubstantiated at this time. Staff are not meeting resident's dietary needs: In regards to the allegation, it was reported that R1 is vegan and the facility sometimes runs out of the food they prefer. Review of R1's medical assessment does not indicate that R1 requires a special diet. Moreover, review of R1's admission agreement doesn't indicate any options, or extra pay for this type of meal provided or special service. Interviews with six (6) of six residents reveal no concerns regarding the facility food service. According to two (2) of two staff, they do try to accommodate, but there are times that R1 does not like meals that are served. Alternatives are then offered, which R1 would still decline at times. Interview with the administrator reveals that, even though vegan diet wasn't even included in R1's optional service, administrator still accommodates R1's preference in meals. Based on the information obtained, there was insufficient evidence to prove that staff are not meeting the resident's dietary needs. Therefore, the allegation is deemed Unsubstantiated at this time.