complaint·November 5, 2024

stating they were unaware of either incidents, or have not witnessed either of the incidents. Based on the information obtained, although there was an altercation between R1 and R2, staff was present to intervene and redirect R2, possibly preventing injuries to either residents. Moreover, R1 confirmed there was staff intervention. Therefore, the allegation is deemed Unsubstantiated at this time. Staff handled resident in a rough manner: In regards to the allegation, it was reported that on or around August and September 2024, R2 was heard yelling at staff that they were "being to rough", while assisting R2 in the shower. There were no witnesses identified to confirm the allegation. Interviews with staff deny the allegation. Interviews with five (5) residents could not corroborate that this allegation has occurred. Based on the information obtained, there was insufficient evidence to prove staff handled R2 in a rough manner. Therefore, the allegation is deemed Unsubstantiated at this time. Staff went through resident personal belongings without permission: In regards to the allegation, it was reported that staff went through R1's toiletry bag while R1 was in the restroom. There was nothing reported missing. R1 just stated they normally zip their bag close, but when checked, zipper was open. Interviews with staff deny the allegation. Interviews with the five (5) other residents could not corroborate with the allegation, stating they haven't encountered an incident similar to this with staff. These residents had no complaints about safekeeping their personal belongings. Based on the information obtained, there was insufficient evidence to prove that staff went through R1's personal belongings without permission. Therefore, the allegation is deemed Unsubstantiated at this tiime.