complaint·January 29, 2025

not corroborate with the allegation. In addition to interviews, LPA made a physical plant inspection of the kitchen and food supply and observed a variety of perishable and non-perishable food on stock. Based on the information obtained, there was insufficient evidence to prove that staff do not ensure meals provided to residents consist of an appropriate variety. Therefore, the allegation is deemed Unsubstantiated at this time. Staff involuntarily transferred resident to a separate facility room: In regards to the allegation, it was reported that Resident 1 (R1) was involuntarily moved from their private room to a non-private room. R1’s responsible person was not notified of this, and because R1 is non-verbal, R1 could not have given consent for the move on their own. The complaint report also indicated that the private room is now occupied by a female resident. There is no clear explanation on why there was a room change. Moreover, it could not be confirmed if the Admission Agreement (AA)specified a private room would be provided to R1. Interviews with administrator and staff deny the allegation. At admission, R1 and the responsible person was notified of the shared room that R1 will be residing in. There were no room changes made. Room assigned was what was agreed upon. LPA conducted a review of R1’s AA and observed that private room service was declined, opting for the basic rate. Based on the information obtained, there was insufficient evidence to corroborate the allegation of R1 being involuntarily moved to a separate facility room. Therefore, the allegation is deemed Unsubstantiated at this time.