Complaint·October 23, 2025

The investigation revealed the following: Allegation: Facility staff handled residents in a rough manner. On 10/23/2025 LPA Watson interviewed Staff #1-Staff #5 (S1-S5). Of those interviewed, 5 out of 5 staff denied the above allegation. On 10/23/2025 LPA Watson interviewed Residents #2 – Residents #7 (R2-R7). An attempt to interview Resident#1 (R1) was made but R1 was no longer at the facility at the time of the interviews. Of those interviewed 6 out of 7 denied the above allegation. LPA Watson completed interviews with 6 residents at the facility and every resident interviewed was asked the question, have you ever been handled by the staff in a rough manner, and all residents interviewed answered no. LPA Watson interviewed 5 staff members at the facility listed above and all staff members were asked, have you handled the residents in a rough manner, and all staff interviewed answered no. Based on record reviews, staff and client interviews and observations there is insufficient evidence to support the allegation: “Facility staff handles residents in a rough manner” Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated. Allegation: Facility staff did not treat residents with dignity. On 10/23/2025 LPA Watson interviewed Staff #1-Staff #5 (S1-S5). Of those interviewed, 5 out of 5 staff denied the above allegation. On 10/23/2025 LPA Watson interviewed Residents #2 – Residents #7 (R2-R7). An attempt to interview Resident#1 (R1) was made but the R1 was no longer at the facility at the time of the interviews. Of those interviewed 6 out of 7 denied the above allegation. LPA Watson completed interviews with 6 residents at the facility and every resident interviewed was asked the question does the facility staff treat you with dignity and respect and everyone interviewed answered yes. LPA Watson interviewed 5 staff members at the facility listed above and all staff members were asked, are the residents treated with dignity and respect and all residents interviewed answered yes. Based on record reviews, staff and client interviews and observations there is insufficient evidence to support the allegation: “Facility staff did not treat residents with dignity” Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated. An exit interview was conducted with the Wellness Director Michelle Brown, and a copy of this report was provided.