complaint·May 30, 2023

Continued LIC9099-C page 2 Allegation: Facility bathrooms are in disrepair Staff 1 (S1) and residents 1-10 (R1-R10) were interviewed regarding the facility bathrooms being in disrepair. According to their statements, the residents' bathrooms are fully operational. S1 confirmed that the public restrooms had indeed experienced a temporary issue and are currently undergoing repairs. Specifically, four of the restroom toilets were out of service for a period of four to five days, and not out of order for an entire month. The matter has been reported to Community Care Licensing as per protocol. S1 further mentioned that the facility is actively addressing plumbing problems with the public restrooms and working closely with a plumber to resolve the issue. During the visit, an inspection of the public restrooms was conducted. On the first floor, it was observed that two of the public restrooms were temporarily out of service. However, the restrooms on the second floor were found to be in full operational condition. Additionally, a tour of the residents' bathrooms was conducted, where it was noted that the toilets were flushing properly and the bathrooms were in good operational condition. Investigation revealed the following: Staff 1 (S1), and residents R1-R10 (R1-R10) were interviewed and stated residents' bathrooms are operable and are in good working conditions. According to S1, two of the public restrooms on the first and second floors were out of service for a period of four to five days due to issues caused by tree roots. The facility is actively collaborating with a plumber to rectify pipe-related problems. S1 has confirmed that all resident bathroom toilets are fully operational and in good working condition. S1 stated in the event that a resident is unable to reach their room and needs access to a restroom, the facility has operational restrooms available in the bungalow located close to the lobby. R1-R10 stated they weren't aware the public restrooms weren't working. R1-R10 have expressed that they have not needed to utilize the public restrooms on the first and second floors, as they are equipped with their own private bathrooms within their respective bedrooms. R1-R10 stated staff is providing care and supervision and their daily needs are being met. R1-R10 stated that they were happy living at the facility. S1 agreed to the allegation that the public restrooms were non-operational. Based on LPA’s observations, interviews that were conducted, and records reviewed, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, Title 22, Division 6, and Chapter 8 are being cited on the attached LIC9099-D. Appeal rights were discussed, and copies of LIC9099, LIC9099-C, and LIC9099-D was provided to the Health Wellness Director Wilford (Willie) Guerrero. Exit interview conducted.