complaint·October 6, 2023

Allegation #1: Facility staff do not ensure incontinent residents are cleaned properly. It was alleged that caregivers always rush when they clean up incontinent resident(s). Staff revealed that they always clean incontinent residents properly and on time. Nine (09) out of ten (10) residents indicated that they had no concerns regarding their incontinent care. Residents stated that the staff helps them and cleans them as needed. Based on inspection, observation, and interviews there is no sufficient information to verify the allegation. Therefore, the allegation is deemed unsubstantiated at this time. Allegation #2 Facility staff transfer residents in a rough manor. It was alleged that the staff cleaning resident #1 (R1) is not able to provide transfer assistance. Staff interviews revealed that R1 requires two (02) party assistance. All staff are trained to provide two (02) person assistance for the residents, as required. Nine (09) out of ten (10) Residents interviewed during investigation had no concerns regarding their transfer assistance. A review of facility records verified the information received from facility staff. Based on observation, interviews, available gathered from the records, there was no sufficient information and/or evidence to support the allegations. Therefore, the allegation is deemed unsubstantiated. No deficiencies were cited during this visit. Exit interview was conducted and a copy of report was issued to the Administrator, Ernest “EJ” Lewis. Allegation #1: Facility staff do not ensure incontinent residents are cleaned properly. It was alleged that caregivers always rush when they clean up incontinent resident(s). Staff revealed that they always clean incontinent residents properly and on time. Nine (09) out of ten (10) residents indicated that they had no concerns regarding their incontinent care. Residents stated that the staff helps them and cleans them as needed. Based on inspection, observation, and interviews there is no sufficient information to verify the allegation. Therefore, the allegation is deemed unsubstantiated at this time. Allegation #2 Facility staff transfer residents in a rough manor. It was alleged that the staff cleaning resident #1 (R1) is not able to provide transfer assistance. Staff interviews revealed that R1 requires two (02) party assistance. All staff are trained to provide two (02) person assistance for the residents, as required. Nine (09) out of ten (10) Residents interviewed during investigation had no concerns regarding their transfer assistance. A review of facility records verified the information received from facility staff. Based on observation, interviews, available gathered from the records, there was no sufficient information and/or evidence to support the allegations. Therefore, the allegation is deemed unsubstantiated. No deficiencies were cited during this visit. Exit interview was conducted and a copy of repot was issued to the Administrator, Ernest “EJ” Lewis.